MANSI PATHAK
Rampur Jabalpur
Summary
Accomplished HR and Trade Manager at IndusInd Bank, specializing in risk assessment and regulatory compliance. Developed and executed strategies that improved operational efficiency and reduced trade risks. Demonstrated success in fostering employee engagement and facilitating talent development programs. Strong skills in conflict resolution and customer relationship management, contributing to high levels of productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Trade Manager
IndusInd Bank
MUMBAI
12.2023 - 11.2024
- Coordinated trade finance documentation, ensuring accuracy and compliance with regulations.
- Conducted risk assessments to identify and mitigate potential trade-related risks.
- Managed negotiations for letters of credit, optimizing terms and conditions.
- Ensured regulatory compliance through thorough analysis and implementation of required practices.
Human Resource Manager
Millennium India Welfare foundation
PUNE
12.2021 - 09.2023
- Managed human resources functions for NGOs, focusing on recruitment and talent development.
- Handled employee relations issues and grievances to foster a positive workplace environment.
- Implemented strategies to enhance employee engagement and retention in non-profit organizations.
- Developed training programs to support staff development and career growth.
Recruiter
IMS people
12.2020 - 10.2021
- Attracted high-quality candidates through diverse Internet-based sourcing techniques, including job boards and social networking tools.
- Managed end-to-end recruitment processes for IT and non-IT roles across the US.
Customer Service Representative
Equidius Private limited
PUNE
06.2018 - 11.2020
- Resolved customer complaints promptly and efficiently.
- Processed customer orders and returns efficiently and accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Master of Business Administration -
Gyan Ganga College of Technology
09-2020
Bachelor's of commerce -
St. Aloysius College
Skills
- Trade finance expertise
- Compliance and risk management
- Credit negotiation
- Employee engagement
- Customer relationship management
- Recruiting strategies
Languages
- English
- Hindi
Hobbies and Interests
- Volunteer Work
- Sports
Personal Information
- Date of Birth: 09/07/95
- Nationality: Indian
- Marital Status: Married
Achievements And Awards
- Certified by 'A' + Certificate in 'State Level Environment Awareness Examination.
- Certificate Of Life Insurance.
- Participated in social activities like planting trees, providing food and shelters to underprivileged.
- Played State Level Basketball.
- Participated in Sunshine Open District Level School Badminton Tournament.
Timeline
Trade Manager
IndusInd Bank
12.2023 - 11.2024
Human Resource Manager
Millennium India Welfare foundation
12.2021 - 09.2023
Recruiter
IMS people
12.2020 - 10.2021
Customer Service Representative
Equidius Private limited
06.2018 - 11.2020
Master of Business Administration -
Gyan Ganga College of Technology
Bachelor's of commerce -
St. Aloysius College
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