Mansi Rawat

• Solved customer challenges by offering relevant products and services.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Gained strong leadership skills by managing projects from start to finish.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.

• Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
• Coached and supervised team members to outline clear job expectations and conduct reviews.
• Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
• Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
• Evaluated hiring, firing, and promotions requests.
• Carried out and developed social media, e-blast and public relations campaigns.
• Developed and implemented new filing systems to improve organizational efficiency and productivity.
• Recommended and implemented successful strategies to maximize revenue.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Implemented and developed operational standards, policies and procedures.
• Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
• Ensuring the quality and safety of slimming treatments and services.
• overseeing a team of slimming consultants or therapists, providing guidance, training, and support as needed.
• Client Management:client couselling

• Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
• Coached and supervised team members to outline clear job expectations and conduct reviews.
• Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
• Evaluated hiring, firing, and promotions requests.
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.
• Carried out and developed social media, e-blast and public relations campaigns.
• Recommended and implemented successful strategies to maximize revenue.
• Held monthly meetings to create business plans and workshops to drive successful business.

• Worked effectively in fast-paced environments.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Gained strong leadership skills by managing projects from start to finish.
• Responsible for the overall management and administration of the physiotherapy department.
• ensureing that all treatments and interventions are delivered according to established protocols and standards of care.
• Assessing patients' needs, developing treatment plans, and providing hands-on physiotherapy interventions as required.lead the development and implementation of physiotherapy programs and services to meet the needs of patients and the community. Collaborating with other healthcare professionals, such as physicians, nurses, occupational therapists, and rehabilitation specialists, to coordinate patient care and achieve optimal outcomes.
• handling administrative tasks such as maintaining patient records, managing equipment and supplies, and preparing reports for senior management or regulatory agencies.

Insurance Billing: Submitting accurate and timely claims to insurance companies for reimbursement of healthcare services provided to patients. This involves verifying patient insurance coverage, coding medical procedures correctly, and adhering to insurance guidelines and regulations.

Patient Billing: Generating and sending patient statements for services not covered by insurance, deductibles, co-pays, and outstanding balances. Handling inquiries from patients regarding their bills and providing assistance in understanding insurance coverage and payment options.

Claims Processing: Monitoring the status of insurance claims, following up on denials or rejections, and resubmitting claims with necessary corrections or additional documentation as required.

Denial Management: Investigating and resolving claim denials by insurance companies through appeals, corrections, or resubmissions. Identifying root causes of denials and implementing strategies to minimize future rejections.

Revenue Cycle Analysis: Analyzing revenue cycle metrics and key performance indicators (KPIs) to assess the effectiveness of billing and collections processes. Recommending and implementing process improvements to optimize revenue capture and streamline operations.

Compliance and Regulations: Ensuring compliance with federal and state regulations, including HIPAA (Health Insurance Portability and Accountability Act) privacy and security rules, as well as coding and billing regulations such as ICD-10 and CPT coding guidelines.

Training and Education: Staying updated on changes in healthcare regulations, insurance policies, and billing practices through ongoing training and professional development. Sharing knowledge and best practices with colleagues to enhance team performance.

Customer Service: Providing excellent customer service to patients, insurance companies, and other stakeholders by addressing inquiries, resolving disputes, and ensuring a positive interaction throughout the billing and collections process.