Summary
Overview
Work History
Education
Skills
Timeline
Mansi Saraswat

Mansi Saraswat

Sr. Quality Analyst
Bengaluru

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Sr. Quality Analyst

Leadsquared
Bangalore
01.2021 - Current
  • Responsible for process improvement. Liaison with the Quality and Operations to identify, screen, and execute process improvement plans. Plan and improve training workshops and projects to monitor and groom poor performers. Responsible to execute training tasks/assignments on short notice.
  • · Prepares and analyzes internal and external quality reports for management staff review. Prepare and interpret internal and external quality reports showcasing the area of opportunity.
  • Improve results for the organization using statistical analysis and Six Sigma tools.
  • Comprehend systems and processes fully to be able to accurately assess quality of interactions and provide detailed, actionable improvement opportunities to Team Leads and team members for each interaction to ensure continuous quality improvement.
  • Coordinate and facilitate calibration sessions for all relevant stakeholders.
  • Participates in the design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual levels.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for Sales staff

Quality Analyst

Unacademy
Bangalore
02.2020 - 12.2023
  • Documenting known defects and solutions.
  • Modeling customer behavior to predict outcomes.
  • Evaluating employee performance and offering feedback.
  • Developing helpful guidelines for staff to follow.
  • Analyzing data to understand why problems occur.
  • Building strategies for continuous improvement.

Quality Catalyst

Convertcart
Bangalore
02.2019 - 02.2020
  • Recommend, Implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
  • Draft quality assurances policies and procedures.
  • Investigate customer complaints and product issues.
  • Collect and examine statistical information.
  • Continually make sure that employee are adhering to quality and industry regulatory requirements.

Education

PGDM - Marketing And Operations

M.S. Ramaiah Institute of Management, Bangalore
06.2017 - 04.2019

B.Com - Commerce

Banasthali University, Jaipur
06.2014 - 04.2017

Skills

    Quality Standards

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Timeline

Sr. Quality Analyst - Leadsquared
01.2021 - Current
Quality Analyst - Unacademy
02.2020 - 12.2023
Quality Catalyst - Convertcart
02.2019 - 02.2020
M.S. Ramaiah Institute of Management - PGDM, Marketing And Operations
06.2017 - 04.2019
Banasthali University - B.Com, Commerce
06.2014 - 04.2017

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Mansi SaraswatSr. Quality Analyst