Mansi Sharma
Summary
Experienced Network Security Engineer with a strong background in implementing, and maintaining robust network infrastructures. Proven track record in optimizing network performance, ensuring security, and maximizing uptime. Skilled in configuring and troubleshooting network devices, protocols, and technologies. Adept at collaborating with cross-functional teams to deliver effective solutions and providing exceptional technical support. Committed to staying abreast of emerging trends and technologies in the networking field. Strong communication and problem- solving skills to drive successful project delivery and resolve complex network issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Security Engineer
Iopex Technologies Private Limited
07.2022 - Current
- Succeeded in completing technical and product assessments and started work as an ICT engineer in Network Security engineer for Palo Alto client, acting as the first point of contact. I was responsible for resolving issues related to PA firewall, Panorama, commit procedures , and other associated matters.
- After succeeding in my previous role within a month I was promoted to Level 2 as an TST engineer where I was responsible for handling escalations, Critical cases, SL1 high priority customers within SLA by considering the urgency and severity of the issue by taking ownership and avoiding DSATs.
- To carry out these tasks, I utilized tools such as Salesforce, Pants, Shorts, Jira, Velocity , PA and Panorama GUI and maintained regular communication with CX to ensure continuous progress on case.
- Probing and performing root cause analysis of various issues by analyzing relevant logs over the CLI and performing deep Packet analysis on Wireshark.
- Also collaborated with fellow team members to address critical cases and set regular targets to close as many cases as possible. This approach not only aids in my personal growth but also emphasizes customer satisfaction. I endeavor to handle customer queries effectively, aiming to leave a positive impression.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
National Institute of Science And Technology
Brahmapur, India06.2022
Skills
- Certified in PCNSE by Palo Alto Networks I also possess a strong knowledge of certificates, SSL Decryption, SSL Handshake, GP, HA, User ID, Panorama, Log Collector, App ID, and other security parameters
- I have hands-on experience in the Enterprise Network and Security domain, managing the design, implementation, and support of network and security products infrastructure and data This includes expertise in Enterprise networking, Perimeter Security, web gateway, content filtering and configuring and troubleshooting IPsec and SSL VPNs I possess a fair understanding of Routing, Switching, and Proxy
- Completed professional training for Cisco CCNA I possess a clear understanding of Cisco Routers and Switches , showcasing comprehensive problem-solving abilities and a strong willingness to learn and work diligently Additionally, developed customer handling skills over the past 17 years
- Hands-on familiarity in using network traffic analysis tools, such as Wireshark, to monitor and analyze the network traffic patterns, and detect potential security threats In essence, I possess robust knowledge of core networking principles, encompassing processes like Encapsulation/Decapsulation, DNS, DHCP, TCP, ARP, IPSEC, SSL and Packet flow
Certification
CCNA
CCNP Enterprise
Palo Alto - PCNSE
Timeline
Network Security Engineer
Iopex Technologies Private Limited
07.2022 - Current
Bachelor of Technology - Electrical, Electronics And Communications Engineering
National Institute of Science And Technology
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