Mansi Sharma
Mohali,Punjab
Summary
Driven professional with proactive approach to leadership, ready to excel as Team Lead. Demonstrates strong communication and problem-solving skills, combined with knack for fostering collaboration. Poised to enhance team performance and drive organizational success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Team lead
Netquall Technologies Pvt Ltd
Mohali, India
09.2022 - 05.2025
- Supervised and coordinated a cross-functional team managing dispatch, reservations, billing, and pricing, ensuring seamless daily operations and high customer satisfaction in Limousine Services based in San Jose California
- Trained and mentored team members, improving performance and fostering a collaborative work environment.
- Oversaw end-to-end reservation lifecycle, maintaining a booking accuracy rate.
Customer care executive
Teleperformance D.I.B.S
Mohali, India
04.2021 - 09.2022
- Delivered expert technical support to US clients, troubleshooting product issues and resolving queries promptly to ensure high customer satisfaction in Apple US Chat .
- Assisted sales team by identifying customer needs during support calls, recommending appropriate products/services.
- Boosted company image through efficient problem resolution.
- Streamlined processes by suggesting improvements in systems and procedures.
- Enhanced customer satisfaction by resolving complaints efficiently.
Customer service representative
Teleperformance D.I.B.S
Mohali, India
01.2019 - 03.2022
- Streamlined processes through efficient record keeping in Etisalat UAE
- Facilitated customer loyalty programmed to enhance customer retention.
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Bachelor of Arts - Economics
Arya P.G College Panipat
Panipat/ India 03.2015 - 03.2018
Skills
- Training and Development
- Customer relationship building
- Solutions-focused
- Performance monitoring
Languages
English
Fluent
Hindi
Fluent
Affiliations
- Travelling
- Cooking
Timeline
Team lead
Netquall Technologies Pvt Ltd
09.2022 - 05.2025
Customer care executive
Teleperformance D.I.B.S
04.2021 - 09.2022
Customer service representative
Teleperformance D.I.B.S
01.2019 - 03.2022
Bachelor of Arts - Economics
Arya P.G College Panipat
03.2015 - 03.2018
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