Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Mansi Solanki

Mansi Solanki

Dwarka Sec 3, New Delhi

Summary

Dynamic customer support executive with 3 years of experience in telephone customer service in Aviation Industry. Proficient in major customer service, conflict resolution and tactful air schedule changing.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Executive

British Airways
Gurugram
02.2023 - Current
  • Providing services to British Airways Flyers against a broad array of incoming calls related to flight support & scheduling
  • Flight changes and Name correction
  • Ticketing and transactions
  • Future travel credits redemption

Service Advisor

Expedia, IGT Gurugram
Gurugram
06.2021 - 01.2023
  • Responsible for handling a wide range of incoming calls regarding hotel bookings for Expedia Group
  • Hotel bookings changes and cancellations
  • Refunds
  • Escalations
  • Hotel waivers

Education

Graduation (BA) -

Jaganath Institute of Management Science
05.2021

Skills

  • Customer Service
  • Handling Hotel bookings
  • Complaint Handling
  • Query resolver
  • Effective Questioning
  • Customer Satisfaction
  • Process development
  • Highly organized
  • Troubleshooting
  • Emailing

Certification

  • RNR
  • Best Employee Certificate
  • IDW (India design week) Asian paints workshop
  • Auto expo Noida exhibition coordinator in sales, client dealing, management
  • Delta workshop
  • Hafele workshop
  • Asian Paints homes workshop

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Hobbies and Interests

Swimming, Travelling, Makeovers

Timeline

Customer Support Executive

British Airways
02.2023 - Current

Service Advisor

Expedia, IGT Gurugram
06.2021 - 01.2023

Graduation (BA) -

Jaganath Institute of Management Science

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Mansi Solanki