Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mansi Solanki

Customer Support Executive
Ahmedabad

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at all the Job experiences.

Skilled in Customer Relationship Management and maintaining composure under pressure, I excel in problem-solving and effective communication, significantly improving service delivery and client relations.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Idea Cellular Limited
  • Worked here as a frontline Customer support executive in Idea Cellular Store
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.

Receptionist

Avekere Clinic
  • Worked here for 02 Years as a receptionist and Therapist for solutions related to obesity concerns
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Call Center Customer Service Representative

Shree Sai Private Limited
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Customer Support Executive

AI Prism Solutions Private LImited
12.2021 - Current
  • Managing Installation of RTO Number Plates on time for different automobile dealerships which ensures timely delivery of vehicles to end customers
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Managing high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers and internal team members (Installation teams) facing challenges or frustration.
  • Reduced response times with effective prioritization of tasks and efficient time management skills.
  • Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.

Education

Bachelor of Arts -

HK Arts College
Ahmedabad, India
04.2001 -

Higher Secondary School With 75% Percentage -

Shraddha Vidhya Mandir
Ahmedabad
04.2001 -

Skills

    Customer Relationship Management

    Customer Needs Assessment

    Issue Escalation

    Complaint Handling

    Relationship Building

    Call center experience

    Troubleshooting

    Documentation and notes

    Satisfaction monitoring

    Queue management

    Shipping coordination

    Appointment Coordination

    Inventory assistance

    Problem-solving abilities

    Excellent Communication

    Computer Skills

    Calm Under Pressure

    Issue and Complaint Resolution

    Microsoft Office

    Administrative and Office Support

    English, Hindi & Gujarati language Fluency

Timeline

Customer Support Executive

AI Prism Solutions Private LImited
12.2021 - Current

Bachelor of Arts -

HK Arts College
04.2001 -

Higher Secondary School With 75% Percentage -

Shraddha Vidhya Mandir
04.2001 -

Customer Service Executive

Idea Cellular Limited

Receptionist

Avekere Clinic

Call Center Customer Service Representative

Shree Sai Private Limited

Similar Profiles

CREATE PROFILE
Mansi SolankiCustomer Support Executive