Mansi Srivastava
Bangalore
Summary
Detailed Client Service Associate with extensive experience in customer service and process optimization. Demonstrated expertise in conflict resolution, data entry, and customer relationship management. Proven ability to enhance customer experiences through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
LKQ India Private Limited
Bangalore
10.2024 - Current
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Senior Operations Associate
Mohalla Tech Private Limited
09.2020 - 10.2022
- Identified critical enhancement areas while overseeing daily operations.
- Trained junior staff in collaboration with internal and external stakeholders to boost efficiency.
- Created comprehensive reports focusing on budgeting, forecasting, and strategic recommendations.
- Streamlined workflows through implemented process improvements that enhanced data entry accuracy.
Operations Associate
Healofy India Private Limited
10.2019 - 09.2020
- Analyzed data to identify trends in order processing times and customer complaints.
- Maintained accurate records and trained personnel in inventory, orders, and shipments.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
Techno-Functional Analyst
Oracle India Private Limited
08.2016 - 10.2019
- Implemented strategies for automating organizational processes.
- Analyzed large datasets with statistical methods and software programs.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Education
Post Graduate Diploma - Advertising Management And Public Relations
MICA School of Ideas
Ahmedabad10-2022
Bachelor of Technology - Computer Science And Programming
Dr. APJ Abdul Kalam Technical University
Prayagraj, India05.2016
Skills
- Customer Service
- Microsoft Office Expertise
- International Sales Support
- Product and Service Solutions
- Verbal and Written Communication
- Key Stakeholder Relationship Building
Accomplishments
- Led an IP from scratch for our short video platform, Moj
- This IP garnered over 10 billion views and created a huge buzz among creators.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
LKQ India Private Limited
10.2024 - Current
Senior Operations Associate
Mohalla Tech Private Limited
09.2020 - 10.2022
Operations Associate
Healofy India Private Limited
10.2019 - 09.2020
Techno-Functional Analyst
Oracle India Private Limited
08.2016 - 10.2019
Post Graduate Diploma - Advertising Management And Public Relations
MICA School of Ideas
Bachelor of Technology - Computer Science And Programming
Dr. APJ Abdul Kalam Technical University
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