MANSI TAMRAKAR

Mediamint (Client: Rithum)

• Portfolio Management - Managed 7-8 portfolio of high-value clients, focusing on driving growth through customized strategic plans that aligned with client goals across various APAC marketplace channels.
• Data-Driven Insights - Analyzed key performance metrics to measure success and identified opportunities for optimization and expansion.
• Multi-Channel Catalog Management - Handled catalog listings across various platforms such as Amazon, eBay, Bunnings, Trade Me, Secret Sales and Catch for Australian MP, ensuring consistent product data and optimized listings for each channel.
• Client Relationship Building - Developed long-term client relationships based on trust, delivering ongoing industry insights and actionable recommendations to improve account performance.
• Strategic Presentations: Presented strategic plans and performance reports to clients, providing a clear path toward achieving their business goals through SaaS tools.
• Marketplace & Feed Optimization - Leverage Rithum’s dashboard for real-time reporting on product visibility and catalog health, conduct regular health checks to resolve feed issues across different channels and marketplaces.

• Catalog Management & Mentorship: Oversaw product catalog accuracy and updates, while mentoring new team members and ensuring adherence to quality standards.
• Vendor Coordination: Managed vendor relationships, conducted web scraping, and ensured product pages met both vendor and Amazon requirements.
• Data Analysis & Reporting: Performed in-depth data analysis, mined datasets for specific insights, maintained records, and reported findings to managers and product teams.
• Queue Management & Performance Reporting: Allocated tasks, met daily individual targets, generated backlog and TAT reports, and managed SLAs and escalations for smooth operations.
• Process Improvement & Automation: Collaborated on process design, automation initiatives, and defining performance metrics, while driving efficiency through workflow optimization and business analysis.

• Quality Management: Ensured the consistency and accuracy of product catalogs across various marketplaces, managing apparel, footwear, and sporting goods, in alignment with the leadership principle of Delivering Results.
• Innovation and Process Optimization: Led the “Invent and Simplify” project in the EU3 region, improving SOPs and reducing headcount by 1.5, reflecting the principle of Learn and Be Curious.
• Fulfillment by Amazon (FBA): Mastered FBA processes, collaborated with merchants, managed Seller Central accounts, and optimized delivery operations, ensuring SLA compliance and effective queue management.
• Project Leadership: Spearheaded initiatives in the EU5 region to reduce redundancy and enhance operational efficiency, standardizing SOPs and optimizing resource utilization across multiple projects.
• Cross-Functional Expertise & Consistent Excellence: Gained insights into marketplace exceptions and compliance across EU3 and EU5, delivering successful projects over 4 years and earning a promotion to Senior Catalog Associate in March 2020.