Mansi Vaghela
Compliance Assistant Manager
Vadodara
Summary
Detail-oriented Compliance Assistant Manager with hands-on experience in developing quality assurance programs. Offering exceptional risk assessment and management skills. Adept at analyzing Ecommerce Account for Non-Compliance activities and developing corrective actions.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Compliance Assistant Manager
Concentrix Services India Pvt Ltd
Vadodara
02.2022 - Current
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Support and rive implementation and compliance of various risk management related activities thought life cycle in account.
- Periodic tracking and analysis and reporting of risk to management.
- Participate in various reviews and audits as member of Risk management team to identify risk and share learnings.
- Collaborate with various support functions like IT, HR, WFM, Security etc to understand and support delivery teams in mitigations of risks.
- Periodically revisit various RM programs for improvement bais the feedback and learnings.
- Coordinate various risk assessments and audits to ensure participation and effectiveness.
- Support education and awareness of various RM programs at different levels.
Senior Specialist - Training and Quality
Concentrix Services India Pvt Ltd
Vadodara
09.2018 - 02.2022
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Worked with central management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Driving Quality as per Client defined parameters for Inbound CS (No mining, Repeat, and TQM etc.)
- Keeping Track on the Concession issued to customers and POA for reduction.
- Driving Customer C-SAT along with reduction in Repeat calls from customers to reduce customer efforts.
- Identify improvement opportunities for the account and rive them to closure.
- Conduct Quality calibration session Internally and Externally.
- Driving mandatory training across the floor, 100% closure (Internal/Client Trainings)
- Trained an certified to new producer an process to understand process needs.
- Provide training to new hires during ramp an refreshers to tenured.
- Conduct FMEA and complete RCA for the process.
Education
Post Graduate Diploma in Human Resource - Human Resources Management
Dr. Babasaheb Ambedkar Open University
Ahmedabad 02.2022 - Current
Bachelor of Arts - History
Dr. Babasaheb Ambedkar Open University
Ahemdabd 08.2017 - 08.2020
D.el.ed - Elementary Education
Vanita Vishram Training Collage
Surat 04.2015 - 04.2016
Skills
Risk analysis
Regulatory examinations
Quality controls
Compliance documentation
Information gathering
Quality Management Processes
Analytical thinking
Internal Audits
Document reviews
Conducting investigations
Timeline
Compliance Assistant Manager
Concentrix Services India Pvt Ltd
02.2022 - Current
Post Graduate Diploma in Human Resource - Human Resources Management
Dr. Babasaheb Ambedkar Open University
02.2022 - Current
Senior Specialist - Training and Quality
Concentrix Services India Pvt Ltd
09.2018 - 02.2022
Bachelor of Arts - History
Dr. Babasaheb Ambedkar Open University
08.2017 - 08.2020
D.el.ed - Elementary Education
Vanita Vishram Training Collage
04.2015 - 04.2016