MANSOOR ALI

Work History

Senior Officer

Registered Office Karur, DBS Bank India Limited

- 01.2024

Assistant Manager

Registered Office Karur, DBS Bank India Limited

01.2021 - 02.2024

Junior Officer

Registered, Karur, Lakshmi Vilas Bank

01.2017 - 08.2021

Desktop Support Engineer and Data Entry operator

LLC P LTD

04.2014 - 01.2017

Desktop Support Engineer

Lakshmi Vilas Bank REG, CARE IT SOLUTIONS P LTD

Franchisee of Wipro

Lakshmi Vilas Bank Admin

01.2012 - 04.2014

Desktop Support Engineer

HCL INFOSYSTEMS LTD, Pricol

09.2010 - 12.2011

Board of Apprenticeship Trainee

HCL INFOSYSTEMS LTD

02.2009 - 02.2010

Taking care of Electrical Repairs section for Servers
Testing the all type of Servers
Escalation of Material Failure for Servers
Root cause analyzing and fixing of problems in Server
Training the new operators.

Senior officer/End user support

DBS Bank India limited

01.2024

Roles and Responsibilities
Helping & managing the help desk support to Pan India IT as vendor manager by handling 523 DBS branches
Attended weekly meetings with vendor team and closed the previous weeks MOM
Sharing weekly and monthly projection to the client and review the same with management
Assigning and lining hardware calls for desktops, laptops, printers and scanners to dedicated engineers of different locations
Daily preparing of pending and closed calls reports including field and vendor calls and analyzing them with Manager
Doing daily review on pending calls with our team to understand the challenges and quires and helping team to come out of it and deliver the result
Coordinating with different vendors like Lenovo, HP, Epson, Canon, Kodak, Precision to get deliver the result within timeline
Preparation of monthly executive summary and submitted to PM
Meet up all top management users, acquiring feedback and set a plan of action for smooth operation
Reviewing the operational & internal issues with domain and site engineer on weekly basis
Also enabled the MOM and closed the action item in the proper manner
Ensured high quality support is delivered by the team members/vendor by continuous monitoring and mentoring to meet SLA parameters like response/resolution/repeat/reopen/C-Sat and analyzed RCA on deviated incidents
Shared the MIS report to the customer and review the same on every month
Flashing daily dashboard/Pending Calls status to manager
Co-ordianting with Outside vendors:-
Coordinating with different vendors like HP, Lenovo, Epson, Canon, Precision

Assistant Manager / Windows Admin Lead

DBS Bank India limited

09.2021 - 02.2024

Roles and Responsibilities
Providing IT support for user base of 300 in various departments
Managing desktop support team to provide IT support, such as Operating System, applications installation and troubleshooting the issues
Installing and configuring Windows Servers, updating security patches and taking data backup of servers
Configuring and maintaining Print Servers
Checking availability of Print Service regularly
Coordinating with Procurement teams and Vendors to ensure the warranty of hardware assets is renewed on time
Monitoring network links to ensure Registered Office is connected with other branch offices without interruption
Providing support to network team to manage network switches, routers in Registered Office
Maintaining and supporting bio-metric devices installed at Registered Office
Coordinating with Technology Center Team for providing support in application server’s upgrade and troubleshooting issues
Monitoring Server & UPS rooms and coordinating with respective vendors to ensure high availability of power and cooling systems
Monitoring Video conference room and PRI Phones
Handling Karur Region branches request of Software and Hardware issues received by branches and fixing it by continuously follow up with TC/Concerned Team
In charge for backing up of Application Opening Forms (AOF’s) of Current Account, Savings Account (CASA) across the bank for every 15 days once
In charge for migration of network from ELVB to DBS network for 300 user machines in Register Office and Training center without any hitches to the user end.

Junior officer/Windows Admin Lead

LAKSHMI VILAS BANK

01.2017 - 08.2021

Providing IT support for user base of 200 in different departments
Managing desktop support team to provide IT support, such as Operating System, applications installation and troubleshooting the issues
Installing and configuring Windows Servers, updating security patches and taking data backup of servers
Configuring and maintaining Print Servers
Checking availability of Print Service regularly
Coordinating with Procurement teams and Vendors to ensure the warranty of hardware assets is renewed on time
Monitoring network links to ensure Registered Office is connected with other branch offices without interruption
Providing support to network team to manage network switches, routers in Registered Office
Maintaining and supporting bio-metric devices installed at Registered Office
Coordinating with Technology Center Team for providing support in application server’s upgrade and troubleshooting issues
Monitoring Server & UPS rooms and coordinating with respective vendors to ensure high availability of power and cooling systems
Monitoring Video conference room and PRI Phones
Handling Karur Region branches request of Software and Hardware issues received by branches and fixing it by continuously follow up with TC/Concerned Team
In charge for backing up of Application Opening Forms (AOF’s) of Current Account, Savings Account (CASA) across the bank for every 15 days once
Worked as First level of contact for cheque book issuance and support.

System Admin

LAUNCHPAD LLC P LTD, Lakshmi Vilas Bank Limited

04.2014 - 01.2017

Scanning and Data Entry
Roles and Responsibilities:
Installing and Configuring Windows Operating Systems
Installing & Troubleshooting Trend Micro Office Scan for Clients
Responsibilities include user accounts management, disk space usage, backup, creating Mail clients for Microsoft outlook Exchange
Configuring & Troubleshooting High speed Network Printers
Exposure in handling Servers, Desktops, Laptops, and networks to verify adequate virus protection and compliance with corporate procedures
Involved in CASA Account opening process as a Team member at CPC

Franchisee, System Admin

CARE IT SOLUTIONS P LTD, Wipro, Lakshmi Vilas Bank Limited

01.2012 - 04.2014

Scanning and Data Entry Roles and Responsibilities:
Installing and Configuring Windows Operating Systems
Installing & Troubleshooting Trend Micro Office Scan for Clients
Responsibilities include user accounts management, disk space usage, backup, creating Mail clients for Microsoft outlook Exchange
Configuring & Troubleshooting High speed Network Printers
Exposure in handling Servers, Desktops, Laptops and networks to verify adequate virus protection and compliance with corporate procedures.

Desktop Support Engineer

HCL INFOSYSTEMS LTD, Pricol Limited

09.2010 - 12.2011

Responsibilities:
Installing and Configuring Windows Operating Systems
Installing & Troubleshooting Symantec for Clients
Responsibilities include user accounts management, disk space usage, backup, creating mail clients for lotus notes
Configuring & Troubleshooting High speed Network Printers
Exposure in handling Servers, Desktops, Laptops and networks to verify adequate virus protection and compliance with corporate procedures.

Summary

Overview

Work History

Senior Officer

Assistant Manager

Junior Officer

Desktop Support Engineer and Data Entry operator

Desktop Support Engineer

Franchisee of Wipro

Desktop Support Engineer

Board of Apprenticeship Trainee

Senior officer/End user support

Assistant Manager / Windows Admin Lead

Junior officer/Windows Admin Lead

System Admin

Franchisee, System Admin

Desktop Support Engineer

Education

Bachelor of Computer Application -

Diploma - Electronics & Communication Engineering

SSLC -

Skills

Interests

Timeline

Similar Profiles

Suman KumarSuman Kumar

Vijay Siddalinga SurgihalliVijay Siddalinga Surgihalli

Raji JoshiRaji Joshi

Jeevanantham GJeevanantham G

Neeraj HinguNeeraj Hingu