Mansoor Khan
Customer Service
Summary
Dedicated Customer Service Representative, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Multilingual, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
Work History
Cashier/Team Lead
Vi
1 2023 - Current
- Handling logistics, bill payment and recharges of the customer.
- Maintaining inventory and payment ledger in excel.
- Assisting store manager in overall store operations.
Patient Advisor
Qi Life Care
10.2019 - 03.2020
- Scheduled patient appointments and maintained accurate patient records.
- Assessed patient needs, developed care plans and evaluated patient progress.
Retention Assist
Vodafone India LTD
4 2016 - 9 2019
- Assisting store executive with retaining postpaid customer who wants to port-out or migrate their account into prepaid.
- Handling customer escalations and achieving overall targets of service parameter.
Education
S.S.C -
St. Andrews
03.2009 - 2010.05
H.S.C - undefined
Tamil Nadu Board
09.2010 - 2012.05
B.COM - undefined
North East Frontier Technical University
06.2018 - 2021.05
PG in Blockchain Developer & Architecture - undefined
IIT Kanpur
02.2024 - 2024.05
Skills
Communication
Timeline
PG in Blockchain Developer & Architecture - undefined
IIT Kanpur
02.2024 - 2024.05
Patient Advisor
Qi Life Care
10.2019 - 03.2020
B.COM - undefined
North East Frontier Technical University
06.2018 - 2021.05
H.S.C - undefined
Tamil Nadu Board
09.2010 - 2012.05
S.S.C -
St. Andrews
03.2009 - 2010.05
Cashier/Team Lead
Vi
1 2023 - Current
Retention Assist
Vodafone India LTD
4 2016 - 9 2019
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