Mansoor Mayan Kutty
Operational Manager
Dubai,Jabel Ali
Summary
Motivated Service Worker with 12 years of work experience, exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Food and Beverage Manager
Regant Lake Palace - Kollam
Kollam
05.2021 - 04.2022
- Developed ongoing training initiative to improve food & beverage knowledge of serving employees.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
General Manager
Atlas House
Dubai
12.2018 - 02.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Café and Retail Operations Manager
KEITA the Catering Expert's LLC
Dubai
03.2017 - 05.2018
- Contributed to leadership team for implementing company policies and procedures.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
Restaurant and Lounge Manager
Café Rouge, DLL Emirates LLC
Dubai
04.2014 - 11.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Supervisor at La Porte Des Indus
DLL Emirates LLC
Dubai
04.2015 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Tracked and prepared quarterly reports to present to leadership.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
MBA - Marketing
Madras University
Chennai 04.2013 - 05.2015
B.Sc - Hotel Management And Catering Science
Yuva Kshetra, Institute of Management Studies
Calicut University 04.2006 - 05.2009
High School CBSC - Commerce
Kendriya Vidyalaya
Agra 05.2008 - 03.2009
Skills
High technology programsundefined
Accomplishments
- Won "Manager of the Month at Atlas Pastry Preparing LLC and Supervisor of the Month at DLL Emirates LLC " Award for Excellent work performance.
- Improved team productivity with morale-boosting incentives.
- Generated $100K in additional revenue in 2020.
Additional Details
Passport No.: Z4995556
Driving License: Holding a Valid UAE Driving License
Nationality: Indian
Date of Birth: 08 Jan 1988
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Manager
Regant Lake Palace - Kollam
05.2021 - 04.2022
General Manager
Atlas House
12.2018 - 02.2021
Café and Retail Operations Manager
KEITA the Catering Expert's LLC
03.2017 - 05.2018
Supervisor at La Porte Des Indus
DLL Emirates LLC
04.2015 - 11.2016
Restaurant and Lounge Manager
Café Rouge, DLL Emirates LLC
04.2014 - 11.2016
MBA - Marketing
Madras University
04.2013 - 05.2015
High School CBSC - Commerce
Kendriya Vidyalaya
05.2008 - 03.2009
B.Sc - Hotel Management And Catering Science
Yuva Kshetra, Institute of Management Studies
04.2006 - 05.2009
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