MANTASHA
New Delhi
Summary
Customer-focused professional seeking an entry-level opportunity in International Airline & Travel Management, leveraging strong communication, coordination, and client-handling experience, with a commitment to delivering excellent passenger service and operational support.
Overview
5
5
years of professional experience
Work History
Associate
Cast and Curious Casting Company
12.2024 - Current
- Supported daily coordination and associate-level responsibilities across projects
- Acted as a point of contact between internal teams, clients, and stakeholders
- Managed schedules, records, and documentation for smooth workflow
- Assisted senior team members in a fast-paced environment
- Communicated with directors and producers to understand casting needs.
Associate
Stars of India Casting Agency
01.2022 - 11.2024
- Assisted in end-to-end coordination and operational support tasks
- Handled communication, scheduling, and record maintenance
- Reviewed talent submissions to identify suitable candidates for projects.
- Maintained accurate records of auditions and talent interactions.
- Analyzed feedback from clients to refine casting strategies and processes.
Customer Support / Client Support Associate
IFDA Computer Institute
01.2021 - 12.2021
- Provided customer and client support via inbound and outbound communication
- Explained services, resolved queries, and ensured client satisfaction
- Maintained follow-ups and supported administrative coordination
- Delivered friendly and knowledgeable support to current and prospective customers.
Education
Bachelor of Commerce -
Delhi University
Diploma - International Airlines & Travel Management -
IITC
Skills
- Airline travel customer handling and passenger assistance
- Airline reservation & GDS (Amadeus)
- Customer service and client support
- Multitasking and organization
- Project management
- Schedule management
- Operational coordination
- MS Office
- Email handling
- Internet research
- Basic computer operations
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Associate
Cast and Curious Casting Company
12.2024 - Current
Associate
Stars of India Casting Agency
01.2022 - 11.2024
Customer Support / Client Support Associate
IFDA Computer Institute
01.2021 - 12.2021
Bachelor of Commerce -
Delhi University
Diploma - International Airlines & Travel Management -
IITC