Mantasha Ali
New Delhi
Summary
Highly organized and hard-working individual seeking a responsible position to gain practical experience. Utilizing strong interpersonal skills to contribute towards achieving the goals of a company. Committed to delivering exceptional results and maintaining a high level of professionalism. Eager to contribute to a dynamic team and make a positive impact in a challenging work environment.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
3
3
Languages
Work History
Business Analyst
Teleperformance
05.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Product Advisor
People Interactive
02.2023 - 05.2023
- Built and maintained productive relationships with new and existing customers.
- Participated in industry events as a brand ambassador, increasing visibility within target markets and generating new leads for business growth.
- Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
- Exceeded sales targets consistently by actively pursuing new business opportunities and establishing rapport with potential clients.
- Maintained extensive knowledge of competitor offerings, enabling informed discussions with customers regarding product differentiators and value propositions.
- Helped customers discover new Brand products with enthusiastic and knowledgeable support.
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
Customer service Associate
IEnergizer
01.2022 - 09.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer executive
Green beauty farms
03.2019 - 05.2020
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
Education
10TH -
CBSE BOARD
01.2017 - 05.2017
12TH - undefined
CBSE BOARD
01.2019 - 05.2019
BA - General
IGNOU
Skills
Active Listening
Personal Information
- Father's Name: Shahzad Ali
- Date of Birth: 01/24/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies
- Calligraphy
- Listening music
Timeline
Business Analyst
Teleperformance
05.2024 - Current
Product Advisor
People Interactive
02.2023 - 05.2023
Customer service Associate
IEnergizer
01.2022 - 09.2022
Customer executive
Green beauty farms
03.2019 - 05.2020
12TH - undefined
CBSE BOARD
01.2019 - 05.2019
10TH -
CBSE BOARD
01.2017 - 05.2017
BA - General
IGNOU
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