C, C, PHP,SQL
Mantasha Farheen
Senior Technical Advisor
Gurgaon,Haryana
Summary
.Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills. Skilled in tackling problems in unique ways to develop innovative solutions.
.Enthusiastic Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills. Building revenues, improving processes and driving business growth.
Overview
1
1
Language
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Technical Support Representative
Concentrix
Gurgaon, Haryana
08.2019 - Current
- Devised solutions to operations issues related to phone/device and software, working closely via phone, email, live chat and web teleconference.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Analyzed issue and share troubleshooting methods needed for quick remediation.
- Managed high levels of chat flow and responded to technical support needs.
- Removed malware, ransomware and other threats from mobile.
Business Analyst
Quick Heal Technologies PVT LTD
Pune, Maharashtra
05.2018 - 07.2019
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Technical Support Engineer
Amazon Development Center
Pune, Maharashtra
04.2017 - 04.2018
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Developed technical designs for customers, consultants and contractors.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Education
Bachelor of Technology - Computer Science And Engineering
Gandhi Engineering College
Bhubaneswar 08.2013 - 03.2017
Skills
Technical issues analysis
undefinedSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Listening to music, Cooking, Social causes
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technical Support Representative
Concentrix
08.2019 - Current
Business Analyst
Quick Heal Technologies PVT LTD
05.2018 - 07.2019
Technical Support Engineer
Amazon Development Center
04.2017 - 04.2018
Bachelor of Technology - Computer Science And Engineering
Gandhi Engineering College
08.2013 - 03.2017
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