Mantesh D
Bengaluru
Summary
A highly analytical individual with a passion for tackling technical challenges, thriving in team-oriented environments. Possessing a solid grasp of computer systems and networks, I am adept at swiftly adapting to and implementing new technologies. Seeking to leverage and refine my diagnostic and problem-solving skills within a Technical Support position.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
DXC Technology
12.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Dedicated and resourceful Technical Support Engineer with expertise in Level 1 support.
- Strong foundation in IT troubleshooting and problem diagnosis.
- Skilled in delivering timely solutions to ensure minimal downtime.
- Proficient in leveraging technical knowledge and communication skills for effective client interaction.
- Experienced in escalating complex issues and collaborating with cross-functional teams.
- Committed to adopting emerging technologies and best practices to enhance support services.
Disbursal Operations Executive
Adecco India Pvt Ltd
10.2022 - 05.2023
- Main POC for NBFCs
- Verifying KYC’s and handling fraud related activities
- To ensure timely disbursement within TAT
- Handle escalations at level1
- Develop and implement operational policies and procedures to ensure efficient and effective business operations
- Monitor daily operations and identify areas for improvement and report to senior management
- Analyse data and provide reports on key performance indicators (KPIs) to senior management
Education
Bachelor of Engineering -
Visveswaraya Technological University
Skills
- Technical support
- Strategic planning
- Technical troubleshooting
- Data analysis
- Application support
- System troubleshooting
- Software installation
- Application installations
- Remote support
- Software debugging
Languages
Kannada Fluent
Hindi Fluent
English Fluent
Hobbies and Interests
Travel, Photography, Gardening, Meditation, Learning Languages
Timeline
Technical Support Engineer
DXC Technology
12.2023 - Current
Disbursal Operations Executive
Adecco India Pvt Ltd
10.2022 - 05.2023
Bachelor of Engineering -
Visveswaraya Technological University
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