Manthan Shah
Ahmedabad
Summary
- Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
- Diligent and dedicated Deputy Manager with [Number] years of experience in the [Name of Industry] industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
- Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
18
18
years of professional experience
Work History
AVP, Training & Implementation
State Street Corporation Services Private Limited
04.2024 - Current
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
Sr. Manager Training & Implementation
State Street Corporation Services Private Limited
02.2021 - 03.2024
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Deputy Manager - Training
Jubilant Food Works
9 2019 - 02.2021
- As the Training Head of Gujarat, I assist in implementation of effective Training Strategies, Policies and Procedures, Annual Plans and Budget to ensure achievement of the short- and long-term plans.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
Manager, L&D
TTEC (Formerly Motif)
04.2017 - 08.2019
- I played a role of a Training HOD and a key force for analyzing training needs of the organization and designed training programs for employees including leadership.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Supervisor, Training
TTEC (Formerly Motif)
04.2015 - 03.2017
- I handled a team of 14 Trainers for the biggest travel portal of India
- Being new to the leadership management role, I created a good rapport with my team and was entrusted with additional responsibilities from the higher management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Trainer, Training
TTEC (Formerly Motif)
11.2009 - 03.2015
- Delivered 6000 hours of training being the only trainer for one of the three fortune travel portals of United States.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
Post Sales Specialist, Travel Portal
TTEC (Formerly Motif)
01.2007 - 10.2009
- I worked as a customer service specialist for one of the fortune three travel portals of United States.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
Education
Bachelor of Commerce -
Gujrat University
Skills
Performance Improvements
Cost analysis and savings
Task Delegation
Process and procedure development
Timeline
AVP, Training & Implementation
State Street Corporation Services Private Limited
04.2024 - Current
Sr. Manager Training & Implementation
State Street Corporation Services Private Limited
02.2021 - 03.2024
Manager, L&D
TTEC (Formerly Motif)
04.2017 - 08.2019
Supervisor, Training
TTEC (Formerly Motif)
04.2015 - 03.2017
Trainer, Training
TTEC (Formerly Motif)
11.2009 - 03.2015
Post Sales Specialist, Travel Portal
TTEC (Formerly Motif)
01.2007 - 10.2009
Deputy Manager - Training
Jubilant Food Works
9 2019 - 02.2021
Bachelor of Commerce -
Gujrat University
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