Summary
Overview
Work History
Education
Skills
Certification
Other Certifications
Work Availability
Languages
Timeline
Manthan Patel

Manthan Patel

Brampton

Summary

Enthusiastic ServiceNow developer with 4+ years of experience in designing, developing, and implementing ITSM, CSM, PPM and FSM modules. Well-versed in various aspects of ServiceNow, including Incident, Service Catalog Requests, Case Management, ServiceNow Administration, Knowledge Management, Reporting, Asset Management, and integration with web services.

Overview

5
5
years of professional experience
4
4
Certificate

Work History

Senior Technical Consultant

GlideFast Consulting
03.2024 - Current
  • Pioneered the implementation of ATF for a custom Service Portal.
  • Spearheaded a migration project, successfully importing over two million records into ServiceNow.
  • Fostered strong client relationships by addressing issues promptly and providing exceptional support.
  • Collaborated closely with cross-functional teams to integrate ServiceNow solutions seamlessly into clients' existing systems.
  • Mentored junior consultants, providing guidance and support to help them grow professionally.
  • Oversaw and managed system upgrades and new releases, ensuring minimal disruption to client operations.
  • Led comprehensive DEMO sessions for end-users, ensuring they effectively leverage ServiceNow features and enhancements.

ServiceNow Developer

FullyManaged by Telus Business
04.2021 - 03.2024
  • Designed and developed custom ServiceNow applications, modules, and tables, ensuring optimal functionality.
  • Automated tasks using Flow Designer and custom code, improving user experience.
  • Integrated and deployed the Perspectium Bridge for seamless communication.
  • Managed update set migrations from Test to Production, ensuring system integrity.
  • Led a team of 3 senior developers, providing mentorship and fostering collaboration.
  • Handled ServiceNow HI case creation, maintaining system performance and reliability.
  • Collaborated with stakeholders to gather requirements and provide technical insights for custom solutions.

Technical Account Manager

FullyManaged by Telus Business
01.2021 - 04.2021
  • Participated in designing, testing, and planning software roll-outs for seamless implementation.
  • Gained practical experience in Domain Separation projects.
  • Collaborated with senior executives on PA Reports and Dashboards, providing valuable insights.
  • Conducted training sessions for clients on completed projects.
  • Managed over $3 million in ServiceNow licenses, optimizing usage and ensuring compliance.

IT HelpDesk Support

FullyManaged by Telus Business
12.2019 - 01.2021
  • Handled daily technical support issues related to servers, applications, networking, backups, and security.
  • Managed client accounts for Active Directory, Mobile Device Management, Azure AD, Solarwinds, Citrix, vSphere, and SSO, ensuring seamless operation.
  • Demonstrated strong support knowledge of Windows 10, Exchange/Outlook, O365 Suite, VPN, and mobile devices.
  • Ensured adherence to service level agreements provided by vendors, resolving end-user issues promptly to prevent SLA breaches.

Education

Automobile Engineering -

LJ Institute of Engineering And Technology
01.2009

Motive Power Technician -

Mohawk College of Applied Arts and Technology
01.2004

Skills

  • Leadership
  • Integration
  • Software Development
  • Software Testing
  • Management
  • System Administration
  • Problem Solving
  • Technical Support
  • Revenue Growth

Certification

  • Certified System Administrator
  • Certified Application Developer
  • Certified Implementation Specialist - CSM
  • Certified Implementation Specialist - ITSM

Other Certifications

  • Suite Certification - CSM Professional
  • Suite Certification - ITSM Professional
  • Mirco-Certification - Automated Test Framework
  • Micro-Certification - Predictive Intelligence
  • Micro-Certification - Virtual Agent
  • Micro-Certification - Performance Analytics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)

Timeline

Senior Technical Consultant - GlideFast Consulting
03.2024 - Current
ServiceNow Developer - FullyManaged by Telus Business
04.2021 - 03.2024
Technical Account Manager - FullyManaged by Telus Business
01.2021 - 04.2021
IT HelpDesk Support - FullyManaged by Telus Business
12.2019 - 01.2021
Mohawk College of Applied Arts and Technology - Motive Power Technician,
LJ Institute of Engineering And Technology - Automobile Engineering,

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