Manthina Tejaswini
Visakhapatnam
Summary
Dynamic customer service professional with extensive experience at Manoj Vaibhav Gems and Jewels Pvt Ltd, excelling in problem-solving and effective communication. Achieved high customer satisfaction by implementing creative solutions and ensuring compliance with regulations. Proficient in project management and data analysis, driving revenue and enhancing customer loyalty.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Manoj Vaibhav Gems and Jewels Pvt Ltd
Visakhapatnam
08.2022 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Ensured compliance with applicable laws and regulations related to customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Executive
Concentrix Daksh Services Pvt Ltd
Visakhapatnam
09.2020 - 10.2025
- Provided technical support when necessary to resolve complex problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Executive
Zen3 IT Solutions Ltd
Visakhapatnam
09.2019 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Bachelor of Arts - Liberal Arts
Andhra University
Visakhapatnam01-2024
B.Tech - Civil Engineering
Vignan Institute of Information Technology
Visakhapatnam03-2019
Intermediate Certificate - Maths Physics Chemistry
Sree Kasyap Junio College
Visakhapatnam03-2015
High School Diploma -
ETASI Timpany Senior Secondary School
Visakhapatnam04-2012
Skills
- Project management
- Data analysis
- Customer service
- Technical support
- Problem solving
- Effective communication
- Teamwork skills
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Kannada
Beginner
A1
Timeline
Senior Customer Service Representative
Manoj Vaibhav Gems and Jewels Pvt Ltd
08.2022 - Current
Customer Service Executive
Concentrix Daksh Services Pvt Ltd
09.2020 - 10.2025
Customer Service Executive
Zen3 IT Solutions Ltd
09.2019 - 10.2020
Bachelor of Arts - Liberal Arts
Andhra University
B.Tech - Civil Engineering
Vignan Institute of Information Technology
Intermediate Certificate - Maths Physics Chemistry
Sree Kasyap Junio College
High School Diploma -
ETASI Timpany Senior Secondary School
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