Manu G N

Dynamic Software Analyst with over 6 years of IT experience, including 2+ years RPA Developer at Claysys Technologies. Expert in UiPath and Agile methodologies, I successfully implemented end-to-end automation solutions, enhancing process efficiency. Known for strong problem-solving abilities and effective team collaboration, I consistently deliver high-quality results in fast-paced environments.

Currently working with the SharePoint and RPA projects to build and automate various applications of the S3 and Bethpage Credit Unions using SharePoint and UiPath Tools. The project is to automate different processes based on the request raised by the customers., SharePoint, Agent Scorecard, Agent Scorecard is an application to analyze the agent’s performance of the agent based on the Quality of the Call, Email, and occurrences. The system allows for generating different types of reports for analyzing, MOVE, The MOVE is an application to submit various requests such as Billpay, dispute ... for the Bethpage, Bellco, and SECU credit unions and process the request using the admin panel., Task Management, The Procedure approval application is used to get the approval of the Procedure from respective departments. The Admin can send the request to various departments to get approval, the procedure will get published once all the departments approve the procedure., Ticketing, Spearheaded the successful implementation of a comprehensive ticketing system across multiple departments, enabling efficient tracking of incidents and service requests; generated detailed reports for analysis, resulting in data-driven decision-making and improved operational efficiency., RPA, Billpay, Implemented an automated bill pay system for Bethpage, Bellco, and SECU credit unions by extracting Tax ID, Member name, and payment type from SQL DB, resulting in a streamlined process that reduced manual errors and saved countless hours of manual data entry., Refer a friend, Refer a friend is a process of Extracting referral Details from a website and save it into a shared folder as an excel file, Debit card order, The debit card order is the process of ordering the debit card of Bethpage, Bellco, and the SECU credit unions. The process will fetch the details such as Tax ID, Member name, Reason for order, etc. from the Alkami site, and store these details in the orchestrator queue. Based on these details perform different actions in respective DNA.

• 2022 Certificate of Merit from ClaySys technology
• 2023 Automation Infrastructure Engineer foundation from Uipath
• 2023 Uipath AI Center overview from Uipath
• 2024 Diploma Certificate in UiPath Document Understanding