MANU K L
Bangalore
Summary
Ops Analyst with over three years of experience in cross-border payments, specializing in SWIFT messaging, ISO 20022 standards, payment investigations, OFAC compliance, and Nostro account reconciliations. Proven ability to manage complex payment operations and ensure regulatory compliance. Eager to apply my expertise to drive operational efficiency and support the company's strategic goals.
Overview
4
4
years of professional experience
Work History
Operations Analyst
ANZ Support Services India Pvt Ltd | Bengaluru
Bangalore
09.2024 - Current
- Proficient in SWIFT MT103, MT202, MT202COV, and ISO 20022 (PACS.008, PACS.004, PACS.009).
- Coordinated with external banks on fund confirmations and recalls, and handled multi-currency transactions and charges-related case types.
- Investigated and processed payments that were canceled due to risk regulations.
- Posted and settled MT191 messages via RTGS, books, and Nostro accounts.
- Investigated and resolved Nostro/RTGS breaks within SLA for high-value and retail payments.
Associate
Carelon Global Solution
10.2021 - 10.2024
- Responsible for keying, processing and/or adjusting health claims in accordance with claims policies and procedures.
- Handling Million Dollar Claims
- Primary duties may include but are not limited to: Able to handle more complex claims
- Good understanding of the application of benefit contracts, pricing, processing, policies, procedures, govt regs, coordination of benefits, & healthcare terminology
- Process trainings and assisting for new joiners and responsible for Certifying them
Education
Bachelor of Commerce - Finance
PES University
07-2022
Skills
- Problem-solving expertise
- Team collaboration
- TLM proficiency
- Global Pay Plus knowledge
- PEGA PRS experience
- FMM familiarity
- Presentation skills
- Microsoft Office suite
Hobbies and Interests
- A zealous athletic and passionate towards sports
- Adventurous activities, cycling, running, trekking etc.
Accomplishments
- Awarded best employee of the month for Aug 2025
- National Cadet Corps - NCC Certificate
- Kabaddi nationals : South zone inter university 2019,2021
Timeline
Operations Analyst
ANZ Support Services India Pvt Ltd | Bengaluru
09.2024 - Current
Associate
Carelon Global Solution
10.2021 - 10.2024
Bachelor of Commerce - Finance
PES University
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