Microsoft Office
Manu Madhusoodanan
Sr Associate, Quality Services
Bengaluru,Karnataka
Summary
Experienced Software Tester with hands-on background in testing various development projects. Demonstrated expertise in leading-edge software development and testing methods.Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Sr Associate, Quality Services , Amazon App Store
Amazon Development Centre India Pvt Ltd.
12.2023 - Current
- Improved software quality by meticulously executing manual test cases and identifying defects. Facilitated smooth releases by coordinating closely with cross-functional teams for end-to-end integration testing.
- Reduced downtime for users by providing efficient remote and on-site support services. Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures. Supported organizational growth initiatives by participating in the planning, design, installation, testing, and deployment phases of new technology projects.
- Managed regular system maintenance tasks, including updates, backups, and security checks to prevent data loss or breaches. Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Maintained detailed inventory records for all company-owned hardware assets, enabling accurate budgeting for future equipment purchases or replacements.
- Monitored systems in operation and quickly troubleshot errors. Installed and maintained hardware and computer peripherals to store tangible components.
- Offered technical guidance and advised users of alternative approaches when troubleshooting. Upgraded operating systems and computer software to perform compatibility with programs.
Device Associate , Amazon App Store (App Testing)
Amazon Development Center India Pvt Ltd.
12.2021 - 12.2023
- Played an instrumental role in achieving company objectives by consistently exceeding individual performance metrics as a Manual Software Tester.
- Delivered accurate test results under tight timelines while managing multiple priorities simultaneously.
- Increased team productivity by sharing best practices and continuously refining manual testing processes.
- Documented testing procedures for developers and future testing use.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity. Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades. Performed troubleshooting and maintenance of existing network systems.
Sales Coordinator
Anson Chits India Pvt. ltd
07.2021 - 11.2021
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Collection Manager
Ascension Associates
10.2020 - 06.2021
- Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
Sales Manager
KADCO
06.2020 - 09.2020
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
SSLC -
Kerala State Educational Board
Kerala, India2015
Plus Two - Computer Science
Kerala State Educational Board
Kerala, India2017
Bachelor of Computer Applications - Information Technology
MG University
2020
Skills
Software Testing
undefinedSoftware
JIRA
Test Rail
Photoshop
DBMS
Amazon Internal Tools
Excel
CMD
Operating Systems - Windows,Android,Linus,Fire OS(Amazon),IOS,Macintosh
Timeline
Sr Associate, Quality Services , Amazon App Store
Amazon Development Centre India Pvt Ltd.
12.2023 - Current
Device Associate , Amazon App Store (App Testing)
Amazon Development Center India Pvt Ltd.
12.2021 - 12.2023
Sales Coordinator
Anson Chits India Pvt. ltd
07.2021 - 11.2021
Collection Manager
Ascension Associates
10.2020 - 06.2021
Sales Manager
KADCO
06.2020 - 09.2020
SSLC -
Kerala State Educational Board
Plus Two - Computer Science
Kerala State Educational Board
Bachelor of Computer Applications - Information Technology
MG University
Personal Information
Date of Birth : 04/01/2000
Marital Status : Single
Projects
Fraud App Detection
Detecting fraudulent apps submitted on Amazon appstore and following the internal processes and taking actions against the app.
A13 - Android OS 13 Launch
Testing of Android applications on the newly launching Android version. Performing regression and Reactive testing and reporting the issues, recording the results in internal tools like CIC and JIRA. Done developer outreaches regarding the issue.
Device Lab Support
Support role in establishing automation environment for testing android apps on Amazon fire tablets, Amazon Fire TV Devices, Windows Laptops (ARM, Intel, AMD) and Non Amazon Android Devices. Performing daily analysis on the established environment. Fixing the issues related to software and Hardware on the devices. Upgrading, Fixing, Managing the devices as per the requirement.
IP app testing
Proactive level of testing done on apps submitted by trusted vendors on Amazon appstore. Performing reporting and recording of the results of testing in internal tools.
Geo Restricted Apps Testing
Testing the Geo restricted apps submitted to amazon appstore. Evaluating the accuracy of results when the testing is performed using a specially established VPN connection. Reporting the results and issues.
NDL - New Device Launch
Performing Reactive/Regression level of testing on apps submitted on Amazon appstore in the latest yet to launch Amazon fire devices. Performing outreaches and recording the issues and bugs in JIRA. Analyzing and processing the existing JIRA cases.
Projects
Fraud App Detection
Detecting fraudulent apps submitted on Amazon appstore and following the internal processes and taking actions against the app.
A13 - Android OS 13 Launch
Testing of Android applications on the newly launching Android version. Performing regression and Reactive testing and reporting the issues, recording the results in internal tools like CIC and JIRA. Done developer outreaches regarding the issue.
Device Lab Support
Support role in establishing automation environment for testing android apps on Amazon fire tablets, Amazon Fire TV Devices, Windows Laptops (ARM, Intel, AMD) and Non Amazon Android Devices. Performing daily analysis on the established environment. Fixing the issues related to software and Hardware on the devices. Upgrading, Fixing, Managing the devices as per the requirement.
IP app testing
Proactive level of testing done on apps submitted by trusted vendors on Amazon appstore. Performing reporting and recording of the results of testing in internal tools.
Geo Restricted Apps Testing
Testing the Geo restricted apps submitted to amazon appstore. Evaluating the accuracy of results when the testing is performed using a specially established VPN connection. Reporting the results and issues.
NDL - New Device Launch
Performing Reactive/Regression level of testing on apps submitted on Amazon appstore in the latest yet to launch Amazon fire devices. Performing outreaches and recording the issues and bugs in JIRA. Analyzing and processing the existing JIRA cases.
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