Manu Nair
Helpdesk Representative
Pune
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Helpdesk Representative
Ivalua
Pune
11.2019 - Current
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical user and platform issues and escalate problems to maintenance team.
- Followed up with clients to verify optimal user satisfaction following support engagement and problem resolution
- Broke down and evaluated user problems, using pre- prod environments.
Senior CSA
Amazon
Pune
07.2017 - 11.2019
- Was part of the Amazon Alexa speech recognition team.
- Implemented and developed customer service training processes.
Education
B.E - Information Technology
D Y Patil College of Engineering
Pune, India 06.2012 - 06.2016
Timeline
Helpdesk Representative
Ivalua
11.2019 - Current
Senior CSA
Amazon
07.2017 - 11.2019
B.E - Information Technology
D Y Patil College of Engineering
06.2012 - 06.2016