MANU VIJAYAKUMAR
MANAGER - ADMINISTRATION
COCHIN,KL
Summary
Administrative Manager overseeing office administration, compliance reporting, and reconciliations across banking and exchange operations. Supports accurate recordkeeping, invoice processing, cash checks, and cross-border payment workflows for 1 location while keeping branch activity organized. Brings a background in AML, KYC, and customer-facing coordination across India, UAE, and Oman.
Overview
1
1
Language
2
2
Certifications
17
17
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
KOSTA SHIPPING LLC
05.2025 - 08.2025
- Generated 10-15 tile shipment loads within 3 months, driving new business acquisition.
- Successfully recovered long-outstanding debts worth INR 6.5 lakhs, strengthening cash flow and client trust.
- Built client relationships and coordinated with transporters, suppliers, and customers to ensure smooth operations.
- Supported revenue growth strategies and identified opportunities in the Southern India logistics market.
- Industry - Shipping & Logistics
OPERATIONS & MARKETING EXECUTIVE
PAUL MERCHANTS LTD
03.2022 - 04.2025
- Managed International money transfer, FOREX transactions, and financial services, ensuring regulatory compliance and adherence to AML and KYC guidelines.
- Assisted International students in securing financial support for their overseas education by coordinating with banks, educational institutions, and financial service providers both domestically and internationally.
- Handled deal booking, advance booking, invoice generation, and reconciliation of financial transactions to maintain accurate records.
- Executed daily currency purchases and sales, monitoring exchange rate fluctuations and optimizing transaction efficiency.
- Developed and implemented marketing strategies for financial services, increasing client engagement and revenue generation.
- Processed customer transactions, account settlements, and fund transfers, ensuring accuracy and efficiency in operations.
- Coordinated day-to-day office administration, including documentation, record-keeping, and compliance reporting.
- Established and maintained strong client relationships, providing advisory support on financial products and services.
- Advised students on education loans, tuition fee payments, and remittance processes, ensuring smooth and timely fund transfers.
- Actively engaged in marketing initiatives, meeting clients directly, and handling call and email communications to drive business growth.
- Monitored market trends and competitor strategies, assisting in the formulation of business development initiatives.
- Industry - Financial Services
FOREX OPERATIONS EXECUTIVE CUM HEAD CASHIER
AL FUAD EXCHANGE
05.2016 - 11.2021
- Processed sale of foreign currency against Dirham or other currencies, maintaining transaction accuracy and compliance with AML and KYC policies.
- Verified the authenticity of currency notes, promptly reporting counterfeit notes to management for further action with the Central Bank/Local Police.
- Tallying daily cash transactions with system records and ensuring timely deposits with the treasury before the end of duty.
- Maintained accurate financial transaction records, reconciling discrepancies and finalizing reports for audits.
- Developed Internal controls and risk mitigation strategies, reducing discrepancies in financial transactions.
- Led marketing initiatives to promote FOREX and remittance services, increasing customer engagement and acquisition.
- Conducted market analysis and competitor research, identifying opportunities for service expansion and pricing adjustments.
- Industry - Foreign Exchange
BRANCH IN CHARGE
JOY ALUKKAS EXCHANGE LLC
12.2012 - 11.2015
- Led daily branch operations, overseeing cash payments, foreign exchange, and remittance transactions in compliance with AML, KYC, and internal policies.
- Managed end-to-end customer services including demand drafts (DD), telex transfers, WPS, and electronic fund transfers.
- Conducted daily reconciliation of cash inflow/outflow, ensuring 100% accuracy in records and financial reporting.
- Monitored and updated FX rates in coordination with the treasury and informed front-line teams accordingly.
- Supervised, trained, and mentored a team of junior cashiers, enhancing transaction accuracy and service efficiency.
- Ensured optimal branch liquidity and executed timely deposits to partner banks.
- Supported marketing initiatives and customer engagement programs to increase footfall and revenue.
- Handled branch-level administrative duties, reporting, audit compliance, and operational documentation.
- Industry - Foreign Exchange
ACCOUNTANT
RF MOTORS PRIVATE LTD
09.2011 - 03.2012
- Managed accounts payable and receivable, ensuring timely invoice processing and reconciliation.
- Assisted in budgeting, forecasting, and expense tracking to support financial decision-making.
- Ensured accurate tax calculations and compliance with regulatory requirements.
- Industry - Automotive
AUDIT ASSISTANT
KURIACHEN & NOVA CAs
07.2009 - 08.2011
- Assisted in financial audits, tax audits, and internal control evaluations for clients across various industries.
- Prepared and analysed financial statements, ledgers, and reconciliation reports to ensure compliance with accounting standards.
- Conducted vouching, verification, and risk assessments to identify discrepancies and improve financial accuracy.
- Assisted in tax filings, statutory compliance, and documentation to meet regulatory requirements.
- Industry - Audit Consultants
Administrative Manager
Emirates International Consultancy
11.2025 - Current
- Streamlined office operations to enhance workflow efficiency and reduce administrative bottlenecks.
- Developed and implemented new administrative procedures to improve service delivery and client satisfaction.
- Led training sessions for staff, fostering skill development and enhancing team performance in administrative tasks.
- Coordinated inter-departmental communications, ensuring alignment on project objectives and timelines.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
Education
Master of Commerce - undefined
Annamalai University
India01.2012
Bachelor of Commerce - undefined
Mahatma Gandhi University
India01.2010
Skills
Sales & Business Development
Customer Service & Client Relations
Business Operations Management
Team Supervision & Leadership
Corporate Communications
AML & KYC Compliance
Quality Assurance & Control
Office Administration
Inventory & Resource Management
MS Office Suite
Remittance operations
Staff scheduling
Foreign exchange rate monitoring
Certification
2024 - Pursued CMA USA
References
Available Upon Request
Accomplishments
- Successfully facilitated international education payments for 5000+ students, ensuring timely tuition fee transfers and compliance with banking regulations.
- Increased client acquisition by 20% through targeted marketing strategies and enhanced customer engagement.
- Managed daily FOREX transactions exceeding AED 1 million, ensuring 100% accuracy and compliance with regulatory policies.
- Reduced cash handling errors by 25% through the implementation of rigorous verification and risk mitigation strategies.
- Improved customer retention rates by 30% through enhanced client relationship management and personalized financial solutions.
- Trained and supervised a team of 5+ cashiers, improving operational efficiency and service quality.
Timeline
Administrative Manager
Emirates International Consultancy
11.2025 - Current
BUSINESS DEVELOPMENT MANAGER
KOSTA SHIPPING LLC
05.2025 - 08.2025
OPERATIONS & MARKETING EXECUTIVE
PAUL MERCHANTS LTD
03.2022 - 04.2025
FOREX OPERATIONS EXECUTIVE CUM HEAD CASHIER
AL FUAD EXCHANGE
05.2016 - 11.2021
BRANCH IN CHARGE
JOY ALUKKAS EXCHANGE LLC
12.2012 - 11.2015
ACCOUNTANT
RF MOTORS PRIVATE LTD
09.2011 - 03.2012
AUDIT ASSISTANT
KURIACHEN & NOVA CAs
07.2009 - 08.2011
Bachelor of Commerce - undefined
Mahatma Gandhi University
Master of Commerce - undefined
Annamalai University