Manu P N

Sales Support Specialist with extensive experience at Metrohm India Pvt Ltd, specializing in order processing and customer relationship management. Demonstrated success in enhancing team performance through effective communication and training initiatives. Skilled in Microsoft D365 CRM and SAP, contributing to sales growth and customer satisfaction through strategic problem-solving and collaboration.

• Having Product knowledge in Switchgear Products, Precision measuring instruments, and Analytical Instruments
• Preparing Quotations in SAP, Excel and CRM software
• Coordinate communication between sales teams, customers, vendors and with internal teams
• Booking customer orders in the system and generating shipping documents
• Prepare and distribute sales reports to management
• Regular follow up on pending payments
• Preparing tender documents and monitoring tender status
• Maintaining sufficient stock and controlling inventory
• Solving customer technical problems and arranging demos
• Communicating and handling customer orders and queries
• Having work experience in B2C Sales and B2B Sales
• Trained new team members and arranged monthly meetings
• Taking responsibility for Quotation Submission, Tender Submission, Order Process and Inventory Control
• Managed and updated CRM systems to track leads and opportunities
• Managed and maintained customer accounts and conducted customer satisfaction surveys

• Kannada
• English

• Listening Music
• Playing Cricket
• Travelling

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

• Sales Executive
• Sales management
• Order Management
• Sales Support Management
• Sourcing/Purchasing / Supply chain

• Father's Name: Nagaraj
• Mother's Name: Sunanda
• Date of Birth: 04/02/95
• Gender: Male
• Nationality: Indian
• Marital Status: Married