Manu Ravi

Sales and Account Management Skills

• Sales Prospecting & Lead Generation Ability to identify, qualify, and nurture leads effectively across various channels.
  
• Sales Life Cycle Management Proficient in managing the end-to-end sales process, from initial contact to final conversion, ensuring a seamless transition at every stage.
  
• Customer Relationship Building Skilled at establishing, maintaining, and deepening relationships with prospects, clients, and partners through effective communication.
  
• Consultative Selling Ability to understand customer needs and recommend tailored business solutions, ensuring a personalized experience.
  
• CRM Software Proficiency Experience in using Customer Relationship Management (CRM) tools to track sales activities, manage leads, and monitor pipeline health.
  
• Account Retention & Growth Focused on managing and nurturing long-term relationships with existing clients and exploring opportunities for upselling and cross-selling.
  
• Target Achievement Consistently meets and exceeds sales quotas and performance metrics by driving revenue growth through strategic sales activities.
  
• Market Trend Analysis Staying informed of industry trends to help resolve market-specific challenges and offer relevant solutions.
  
• Program Management & Coordination Skills
• Program Coordination & Scheduling Proficient in managing and coordinating program activities, including scheduling and delivering webinars, online sessions, and evaluations.
  
• Stakeholder Engagement Strong collaboration skills with internal and external stakeholders, including senior managers, academicians, and industry professionals.
  
• Participant Engagement & Performance Monitoring Ability to monitor, diagnose, and take action to ensure participant engagement and successful learning outcomes throughout the program.
  
• Personalized Participant Experience Skill in delivering a tailored experience for program participants, understanding their needs, and ensuring a high level of satisfaction.
  
• Program Documentation & Reporting Maintains accurate records of program activities, sales, and client interactions for effective decision-making and performance tracking.
  
• Process Improvement & Optimization Identifies opportunities for improvement and implements processes that increase program efficiency and participant satisfaction.
  
• Communication & Interpersonal Skills
• Effective Communication Strong verbal and written communication skills for dealing with customers, stakeholders, and participants professionally and empathetically.
  
• Conflict Resolution Ability to address and resolve participant or client issues, ensuring a positive experience and long-term satisfaction.
  
• Counseling and Career Guidance Ability to counsel and advise professionals on career development, suggesting relevant courses and programs that align with their career goals.
  
• Presentation & Public Speaking Experience in delivering presentations to diverse audiences, ensuring clear and engaging communication of complex information.
  
• Analytical & Problem-Solving Skills
• Data-Driven Decision Making Skilled in analyzing data to make informed recommendations and drive business solutions.
  
• Problem Diagnosis & Solution Implementation Ability to identify participant or customer issues and proactively implement solutions to improve engagement and performance.
  
• Customer Support & Service Excellence
• Customer Support Management Expertise in handling customer queries, providing timely and accurate support, and ensuring customer satisfaction throughout the program journey.
  
• Multitasking & Time Management Efficiently handles multiple responsibilities, including sales activities and program coordination, while maintaining high-quality work output.
  

• Verbal Communication & Fluency Excellent verbal communication skills with fluency in English, enabling clear, effective, and professional conversations with leads and stakeholders.
  
• Active Listening & Relationship Building Strong listening skills to understand learner needs and provide relevant solutions, while building trust through empathetic and patient communication.
  
• Persuasion & Influence Ability to persuade and encourage learners to attend Video Counselling sessions, ultimately influencing their decision-making and enrollment choices.
  
• CRM & Administrative Proficiency Basic proficiency in MS Office Suite (Excel, Word, PowerPoint) and CRM software for managing leads, tracking interactions, and reporting outcomes.
  
• Organizational Skills & Coordination Strong organizational skills to coordinate schedules between leads and Admission Counsellors and ensure timely follow-ups.
  
• Time Management & Efficiency Efficiently managing lead outreach, follow-ups, and administrative tasks while maintaining high standards of accuracy and professionalism.
  
• Customer-Centric Approach Ability to maintain a learner-first approach by understanding their educational goals and guiding them through the enrollment process with care and diligence.
  

• Boosted sales performance by implementing effective team training and coaching strategies.
• Mentored junior team members to develop their skills and advance their careers with the company.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.