Summary
Overview
Work History
Education
Skills
Personal Information
Father's Name
Timeline
Manu Sachdev

Manu Sachdev

MSP Executive - Contingent Workforce Enabler
Paschim Vihar

Summary

  • Accomplished professional with over 18 years' experience in managing end to end HR life cycle
  • Proficient in managing Contractual Workforce, MSP Governance & Implementation, Performance Management, Succession Planning
  • Contributed to Corporate Strategy Planning, Resource Optimization, Organizational Development, Designing & implementing best HR Policies and practices
  • Business Partner with the client to advise on policy and process improvements
  • Possess excellent People Management, leadership and communication skills with an ability to direct teams towards meeting organizational growth

Overview

20
20
years of professional experience
2006
2006
years of post-secondary education

Work History

Program Manager

FirstMeridian Business Services
07.2024 - Current
  • Managing entire MSP Delivery & Operations for a large 200+ client for their Contingent Workforce requirements
  • Leading the service delivery team with accountability for ongoing project delivery with strong focus on quality & timeliness of project deliverables.
  • Partnering with 65+ vendors based on their skills and capabilities in closing open CW positions within given timelines
  • Collaborate multi-geographical teams across resource hiring, onboarding, operations and ensuring seamless coordination
  • Timely monthly Collections of 20 Million with a bottom line of 0.4 Million
  • Provide thought leadership in one or more areas across delivery, methodology and business domain
  • Be the change agent to drive continuous improvement programs for delivery excellence, new capability development, cost savings/gross margin improvements and improved customer satisfaction
  • Deliver a Net Growth of 30% YoY in CW strength and revenue

Program Manager - MSP Operations

Quess Corp Ltd.
12.2021 - 07.2024
  • Company Overview: Quess is a leading business service provider offering a host of tech-enabled staffing & managed outsourcing services across 10 countries with a combined staff strength of 5,00,000+
  • Workforce Management of ~ 2100 employees for their 'Hire-To-Retire' lifecycle
  • Delivery Operations: Hiring of 150-200 Contractual Workforce per month for IT & Non-IT skills including niche to very niche skills
  • Vendor Management of 90+ vendors in the MSP program
  • Compliance Management: Resolve disputes vis-à-vis compliances and conducting review of vendors across acts
  • Payroll: Maintain attendance and leave records, joining formalities and inform them about their social benefits
  • Back-End Operations related to extensions, exits & rate revisions
  • Audit: Participate and successfully complete all audits done by internal and external agencies
  • Team Management: Managing teams across Delivery, Operations, Vendor Management, MIS & Reporting
  • SLA & KPI Management: Monthly management and adherence as per agreed terms
  • Successfully stabilized vertical hiring by prioritizing top hiring needs
  • Partnering with 90+ vendors based on their skills and capabilities for hiring within strict timelines
  • Monthly collections of 200 Million with a bottom line of 3.8 Million
  • Conduct regular training programs to keep Client aware of the hiring trends and VMS Management
  • Awarded 'Stalwart of the Quarter' in July 2022

Assistant General Manager - HR Operations

O&G Skills India Pvt. Ltd.
07.2017 - 08.2018
  • Company Overview: Part of Astra Group and Oiltech Engineering group, headquartered in Chennai.
  • Managed PAN India Temp & Permanent Staffing services
  • Manage End to End HR Operations for Clients across all industries
  • Drove Strategy & Implementation for Talent Acquisition in remote areas amid varied and ever evolving client requirements
  • Payroll: Approval of salary structure, reviewing the statutory deductions, update of Minimum Wages, Generation of PF& ESIC Challans
  • Part of Astra Group and Oiltech Engineering group, headquartered in Chennai.
  • Successfully mined clients to extract business from other line of businesses
  • Awarded 'Most Promising Newcomer' in September 2017

Sr. Manager - Human Resources

Rosmerta Technologies
08.2013 - 06.2015
  • Company Overview: e-Governance solutions company operating in 18 states with manufacturing facilities at Parwanoo, Guwahati & New Delhi, with a staff strength of 3000+
  • Managing the HR department at H.O. and Regional Offices
  • Overall manpower planning, budgeting, HR policies design, implementation and performance management for over 1800 employees PAN India
  • Talent review, identification, competency assessment, closure on feedback and creation of individual development plans
  • Establishment Compliances: includes CLRA Registration & Amendment, Shop RC & Amendment, Display of Abstract and Notices, handling inspections under various Acts, Conducting Audits, assisting in implementation/changes in HR policies.
  • Strategy planning for all upcoming projects w.r.t. recruitment and other HR activities
  • Managed the entire recruitment activity and providing strategic insight to BU Heads on the right candidate - new or internal
  • Act as HRBP in discussing strategies with Business Heads regarding Leadership & Future Hiring needs
  • E-Governance solutions company operating in 18 states with manufacturing facilities at Parwanoo, Guwahati & New Delhi, with a staff strength of 3000+
  • Recruited over 600 people spread over multiple Green Field Projects using cost effective sourcing systems
  • Developed & Implemented HR policies applicable to over 3000 employees spread across 18 states in India
  • Designed and Implemented KRAs and KPIs for performance evaluation
  • Recruited Employees for all crucial managerial positions from Junior Managers to AGM, DGM, GM, VP, Sr. VP, CEO Developed & implemented compensations plans, reward & recognition schemes
  • Customized in-house training programs that positively impacted talent retention, engagement, career development

Sr. Manager - HR Operations (Temp & Perm Staffing)

Planman Consulting
04.2010 - 07.2013
  • Company Overview: Leading Indian multi interest consulting & business services corporation
  • Responsible for 4000 employees spread across North India
  • Managing operations of the north zone branch
  • Responsible for all operational activities of more than 2000 employees
  • Regular client interaction, handling client complaints and escalations
  • Recruiting and expanding the team
  • Handling clients for permanent hiring
  • Leading Indian multi interest consulting & business services corporation
  • Increased database by 1000 employees on the outsourced roll within six months
  • Initiated new policies to reduce the turnaround time and ensured qualitative profiles were sent to the client
  • As an independent profit Center with complete P/L responsibility, generated a revenue of over Rs. 1.5 Crore per month

Manager - Operations (Temp & Perm Staffing)

TalentPro India HR
02.2007 - 12.2009
  • Company Overview: TalentPro, a part of $2 billion Briley group, is an India leader for trusted HR and related products and services.
  • Managing inbound / outbound site operations to ensure that the operations staff executes service agreements to client's standards
  • Interact and coordinate with clients at all levels of the organization
  • MIS reports & overall performance indicators analysis
  • Work with the BU Heads in monitoring/ managing service delivery
  • TalentPro, a part of $2 billion Briley group, is an India leader for trusted HR and related products and services.
  • Successfully increased business from existing clients thru dedicated performance and strict adherence to SLAs - both in terms of numbers and in getting additional verticals from additional clients
  • Successfully resolved serious labor issues
  • Introduced Open House sessions for clients with outsourced staff leading to query resolution and client & staff satisfaction

Unit Manager - Operations

Mphasis
08.2005 - 02.2007
  • Company Overview: A leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally
  • Leading a team of 50 associates
  • Performed bi-annual appraisals based on Organization and Process factors
  • Maximized customer satisfaction levels
  • Set out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes
  • Prepared various weekly/monthly MIS reports
  • Implemented systems to improve efficiency
  • A leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally
  • Spearheaded the Knowledge and Escalation Desk and improved client satisfaction levels.
  • Introduced KRAs based on which incentive payout was given to staff in the Knowledge and Escalation desk.
  • Worked with Operations Manager in increasing ICE scores reflecting in the Customer Satisfaction Index.
  • Single point of contact for roster management of over 300 people

Education

Masters in Business Administration - Finance & Marketing

Sikkim Manipal University
01-2006

B.Com - undefined

Delhi University

Skills

Project Management

Personal Information

Date of Birth: 02/22/80

Father's Name

Late Sh. S K Sachdev

Timeline

Program Manager - FirstMeridian Business Services
07.2024 - Current
Program Manager - MSP Operations - Quess Corp Ltd.
12.2021 - 07.2024
Assistant General Manager - HR Operations - O&G Skills India Pvt. Ltd.
07.2017 - 08.2018
Sr. Manager - Human Resources - Rosmerta Technologies
08.2013 - 06.2015
Sr. Manager - HR Operations (Temp & Perm Staffing) - Planman Consulting
04.2010 - 07.2013
Manager - Operations (Temp & Perm Staffing) - TalentPro India HR
02.2007 - 12.2009
Unit Manager - Operations - Mphasis
08.2005 - 02.2007
Delhi University - B.Com,
Sikkim Manipal University - Masters in Business Administration, Finance & Marketing

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Manu SachdevMSP Executive - Contingent Workforce Enabler