MANU SOMAN
Kolkata,WB
Summary
Resolution Specialist with almost 5 years of experience and a total of 10 plus years of exposure to customer oriented domain.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Amazon Development Centre
08.2018 - Current
- Currently working as a Resolution Specialist since September 2020.
- Have handled both chat & e-mail medium in retail and business by providing constructive and prompt resolutions to a large scale of customer enquiries in my first role as CS associate.
- Queries included status of customer orders, account updates, unknown charges and many more.
- Providing associates with quick and crisp resolutions.
- Handling escalation contacts.
- Handled multiple OUs like North America, Canada, United Kingdom and the Emirates.
- I also had the opportunity as a Trainer-On-Demand where I had to upskill and train newbie batches. It comprised of both process and communication training while preparing day to day reports and transmitting them out to the stakeholders. I have successfully completed 5 batches since the introduction of this role in 2021.
Office Assistant
Rice Lake Weighing Systems
08.2017 - 05.2018
- Price fixing and negotiation of weigh bridges with clients.
- Collection of C forms and payments from clients.
- Preparation of invoices to be sent to the clients.
Junior Assistant
Manappuram Gold Loan
06.2015 - 07.2017
- Weighing and checking the purity percentage of the gold pledged by the customers.
- Pitching in the details of the customers and their gold pledged into the system.
- Maintenance of cash and stock registers.
- External visits for default customers.
Education
Bachelor Degree - Accounting & Finance
Calcutta University
01.2013
MBA -
MAKAUT
01.2025
Diploma - Industrial Accountant Course
ICA
01.2012
Skills
- Conflict resolution skills
- Active listening
- Professional ethics
- Interpersonal skills
- Continuous improvement
- Written communication
- Professionalism
- Teamwork and collaboration
LANGUAGES KNOWN
English 95%
Malayalam 95%
Hindi 90%
Bengali 90%
Expectations
The scope for areas of opportunities where I can develop my knowledge and personal skill to become more productive and efficient. I hereby declare that all the above information given are true to the best of my knowledge and belief. I am ready to submit the entire testimonial at the time of interview.
Place : Kolkata
Date :
Timeline
Resolution Specialist
Amazon Development Centre
08.2018 - Current
Office Assistant
Rice Lake Weighing Systems
08.2017 - 05.2018
Junior Assistant
Manappuram Gold Loan
06.2015 - 07.2017
MBA -
MAKAUT
Diploma - Industrial Accountant Course
ICA
Bachelor Degree - Accounting & Finance
Calcutta University
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