MANU SURESH S
SURYA BHAVANAM,AYIRAM THENGU,ALUMPEEDIKA P.O,KOLLAM DT.,KERALA
Summary
Proven track record in enhancing cleanliness and customer satisfaction at Hotel North Seven through rigorous housekeeping standards and effective communication. Skilled in multitasking and fostering client relationships, leading to increased sales and streamlined operations. Expertise in general housekeeping and exceptional customer service, ensuring operational excellence and positive feedback.
Overview
13
13
years of professional experience
5
5
Languages
Work History
HOUSE KEEPING
HOTEL NORTH SEVEN
01.2021 - 01.2024
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
SALES MAN
HUSSUN KABBAH
01.2018 - 01.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
AC SERVICE MAN
AL KHUWAIR
01.2017 - 01.2018
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
SALES MAN
CAPAIN IBRA
01.2015 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
HOUSE KEEPING
HOTEL COCHIN LEGACY
01.2011 - 01.2015
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
Education
SSLC
Skills
General housekeeping abilities
General housekeeping duties
Daily housekeeping
Multi Tasking
Personal Details
D.O.B-.6/11/1990
PASSPORT NO-U2749076
Declaration
I hereby declare that all the information given above is true and correct to the best of my knowledge
MANU SURESH,KOLLAM,KERALA,INDIA
Timeline
HOUSE KEEPING
HOTEL NORTH SEVEN
01.2021 - 01.2024
SALES MAN
HUSSUN KABBAH
01.2018 - 01.2020
AC SERVICE MAN
AL KHUWAIR
01.2017 - 01.2018
SALES MAN
CAPAIN IBRA
01.2015 - 01.2018
HOUSE KEEPING
HOTEL COCHIN LEGACY
01.2011 - 01.2015
SSLC
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