Manu Mathew
Head Of Operations - Food & Beverage
Bengaluru,Karnataka
Summary
Results-driven General Manager – Operations with extensive experience in leading food and beverage operations. Achieved significant revenue growth and operational efficiency through strategic planning, resource management, and cross-functional team leadership. Focused on optimizing service delivery and fostering team collaboration to meet evolving business needs.
Overview
5
5
Languages
1
1
Certification
17
17
years of professional experience
Work History
General Manager
Elior India
Bengaluru, Karnataka
06.2026 - Current
- Led on-site operations in Bangalore, overseeing 12 accounts & 280+ team performance and project execution.
- Set and execute operational strategy across high-volume, multi-scale operations, aligning service delivery, financial performance, people capability, and client objectives with business growth priorities.
- Lead cross-functional execution across supply chain, production, customer operations, and support functions to achieve service, quality, productivity, and financial objectives.
- Optimized costs by identifying levers, monitoring budgets, and implementing process improvements, while ensuring service quality and client satisfaction.
- Managed vendor and partner relationships through commercial negotiations, contract governance, SLA monitoring, and performance enhancement.
- Monitored operational KPIs, including service levels, productivity, cycle times, cost performance, and client satisfaction; translated insights into leadership actions.
- Represented operations in strategic planning, annual operating plans, transformation initiatives, and business reviews with senior leadership to align operational goals.
- Drive digital transformation and process automation through AI and technology-enabled solutions to improve efficiency and reduce manual intervention.
- Build high-performing leadership teams through recruitment, succession planning, coaching, capability development, and performance management.
- Ensure regulatory, HSE, and compliance standards are embedded across operating locations and client environments.
DEPUTY GENERAL MANAGER
Compass Group India
Hyderabad, Telangana
01.2025 - 05.2026
- Oversaw operations for Microsoft in India, in seven cities, with a workforce team of over 550.
- Drive Workplace Experience (WX) strategy, service delivery, and continuous improvement across multi-site environments.
- Collaboratively progress the strategy, design, and implementation of workplace experience aligned with the supporting Real Estate / Workplace Strategy.
- Lead multi-site operations, workforce planning, and cross-functional teams, building capability and operational resilience.
- Ensured workplace health and safety, HSE, risk management, and regulatory compliance across operating environments, enhancing safety standards.
- Ensure workplace health and safety, HSE, risk management, and regulatory compliance across operating environments.
- Embed workplace sustainability, ESG practices, resource efficiency, waste reduction, and responsible sourcing into operations.
- Drove cost governance, budgeting, commercial controls, resource optimization, and vendor management, maintaining service quality across diverse operations.
- Managed client and stakeholder relationships, delivering service excellence, and aligning user experience with strategic objectives across regional and global stakeholders.
- Managed client and stakeholder relationships, ensuring service excellence, user experience, and strategic alignment across regional and global stakeholders.
- Monitor operational, financial, service, and experience metrics to drive data-led decision-making and continuous improvement.
ASSISTANT GENERAL MANAGER
Compass Group India
Hyderabad, Telangana
09.2023 - 12.2024
- Developed and implemented operational procedures that enhanced process efficiency, consistency, and service delivery.
- Led employee engagement and mentoring initiatives that strengthened workforce performance and improved retention rates.
- Improved customer satisfaction by analyzing customer feedback and resolving issues through structured processes.
- Supported workforce planning, recruitment, onboarding, training, scheduling, and performance management.
- Managed operational budgets, employee reviews, training plans, contracts, and governance documentation.
SENIOR MANAGER
Compass Group India
Bengaluru, Karnataka
06.2022 - 08.2023
- Managed client and stakeholder relationships to foster long-term partnerships, and secure repeat business.
- Developed operating standards, policies, and procedures; led monthly business planning workshops to align organizational goals.
- Developed operating standards, policies, and procedures, and led monthly business-planning workshops.
- Drove resource optimization and project efficiency initiatives, enhancing overall cost management.
- Delivered cross-functional training and operational improvement programs.
- Bangalore - Cluster Accounts
MANAGER
Compass Group India
Bengaluru, Karnataka
10.2019 - 02.2022
- Managed daily operations and team development across client environments, enhancing workforce performance.
- Controlled operating costs within budget, ensuring adherence to service standards.
- Resolved customer issues and disputes, safeguarding client relationships and maintaining service quality.
- Supported marketing initiatives, cross-training and operational capability development.
- Managed accounts for cluster in Bangalore
SENIOR MANAGER
Sodexo
Bengaluru, Karnataka
07.2014 - 08.2019
- Managed operational budgets and expenditure controls, aligning financial performance with strategic objectives.
- Led large-scale hospitality projects, implementing systems and processes that enhanced operational efficiency.
- Consolidated vendors and renegotiated contracts to optimize operating costs.
- Consolidated vendors and renegotiated contracts, reducing operational costs while maintaining service quality.
- Bangalore – Key Accounts
BANQUET MANAGER
The Westin
Pune, Maharashtra
07.2009 - 06.2014
- Led the banqueting team for Westin Pune.
- Coordinated corporate and social banquet operations, logistics, and venue timelines to ensure seamless event execution.
- Created strategic plans and performance metrics to align departmental initiatives with organizational goals.
- Built high-performing teams through recruitment, onboarding, training, and talent development.
- Resolved customer concerns, and implemented service recovery strategies to enhance guest satisfaction, and encourage repeat business.
Education
Leadership Learning - Organizational Leadership
XLRI
Jamshedpur, India01-2024
Post Graduate Diploma - Business Administration
Symbiosis College of Distance Learning, Pune
Pune, India01-2017
Bachelor's Degree - Hospitality Management & Travel Tourism
Suryadatta Group of Institutes, University of Pune
Pune, India01-2008
Skills
Operations Strategy
Multi-Site Operations
Food & Beverage Operations
Client Relationship Management
Annual Operating Plans
Budget Management
P&L
Revenue Management
Financial Performance
Cost management
Commercial operations
Supply Chain
Vendor Management
Client management
Stakeholder Management
Client Satisfaction
Certification
Lean Six Sigma Green Belt – TUV SUD SOUTH Asia Pvt Ltd | 2021
Timeline
General Manager
Elior India
06.2026 - Current
DEPUTY GENERAL MANAGER
Compass Group India
01.2025 - 05.2026
ASSISTANT GENERAL MANAGER
Compass Group India
09.2023 - 12.2024
SENIOR MANAGER
Compass Group India
06.2022 - 08.2023
MANAGER
Compass Group India
10.2019 - 02.2022
SENIOR MANAGER
Sodexo
07.2014 - 08.2019
BANQUET MANAGER
The Westin
07.2009 - 06.2014
Bachelor's Degree - Hospitality Management & Travel Tourism
Suryadatta Group of Institutes, University of Pune
Post Graduate Diploma - Business Administration
Symbiosis College of Distance Learning, Pune
Leadership Learning - Organizational Leadership
XLRI
SELECTED CLIENT & ENTERPRISE ACCOUNT EXPERIENCE
- IT / Technology: Microsoft – Pan India | Salesforce | Shell Petroleum | Adobe | Oracle | Fidelity Investments | Texas Instruments | Disney+ Hotstar
- Healthcare: Aster Medcity, Cochin | Hinduja Surgical, Mumbai | Shalby Hospitals, Ahmedabad | Manipal Hospital, Goa
CAREER-WIDE LEADERSHIP SCALE
- ₹~120-140 Cr ANNUAL REVENUE
- 450–500 WORKFORCE LEADERSHIP
- 2,000–25,000 USER / CLIENT SCALE
- MULTI CITIES INDIA OPERATIONS
- CLIENT ACCOUNT MANAGEMENT
- BUDGET & COMMERCIAL GOVERNANCE
- CROSS-FUNCTIONAL LEADERSHIP