Manu Varghese
Automotive Professional
Kochi, manu,KL
Summary
General Manager - Operations | Automotive Industry A diligent and competent professional with over 22 years of experience in the Automotive Industry specializing in after-sales operations, dealership development, service management, and customer satisfaction. Seeking a challenging leadership role in the automotive industry where I can leverage my expertise in aftersales operations, strategic planning, and customer relations to drive operational excellence, achieve business objectives, and deliver best-in-class service to customers while contributing to the overall growth and success of the organization.
Overview
23
23
years of professional experience
Work History
General Manager
Luxon TATA
12.2022 - Current
- Operational Expansion and Management Establishing 40+ operational touchpoints across 7 districts in Kerala, encompassing 5.25 lakh sq
- Ft
- And 322 bays, in strict alignment with OEM Dealer Infrastructure (DI) norms
- Strategic Planning and Resource Coordination: Leading planning efforts, including land scouting, design layout, and obtaining necessary approvals
- Managing procurement processes through vendor identification, requirement specification, and offer evaluation to ensure efficient material orders
- Workforce Development and Leadership: Recruiting, directing, and leading a diverse workforce at multiple locations, enhancing operational effectiveness and achieving operational stabilization, which is essential for driving faster ROI
- Implementation of Operational Standards: Establishing and enforcing OEM operational standards to ensure compliance with customer expectations, significantly enhancing operational profitability and supporting sustained growth across all outlets
- Performance Monitoring and Profitability Assurance: Monitoring and ensuring the operational profitability of each outlet by confirming adherence to all standards prescribed by OEMs, thereby driving efficiency and enhancing customer satisfaction.
Chief General Manager
NCS Autocorp
11.2022 - 12.2022
- Thiruvalla
- Led After-Sales Business Operations: Directed after-sales operations for three major brands—TATA, KIA, and HYUNDAI—ensuring exceptional service delivery and customer satisfaction across all channels.
General Manager
Nippon Group
10.2018 - 08.2022
- Operational Oversight and Customer Engagement: Managed all operations related to aftersales (Service & Parts) across 17 locations in Southern Kerala, India, gaining hands-on experience with various customer segments
- Collaborated with Sales and
- Service teams to enhance Units In Operations (UIO)
- Strategic Implementation and Performance Monitoring: Led and monitored the implementation of Customer Satisfaction (CS) planning, marketing, and parts operations strategies through respective managers
- Evaluated DESI and DISHA parameters to identify shortfalls in STAR Awards
- Process Optimization and Business Development: Enhanced operational efficiency by optimizing OTD, lead time, and quality
- Supported the development of new business streams, including Fleet Business, Insurance, and Value-Added Services
- Compliance and Standards Implementation: Developed and implemented COVID-19 precaution standards across Nippon stakeholders
- Oversaw the implementation and evaluation of Toyota Motor Corporation (TMC) and Nippon standards in all service outlet.
General Manager
Nippon Toyota, Toyota
05.2002 - 09.2018
- Service Operations Leadership: Led all service operations at the dealership, including General Service, Parts, and Body & Paint
- Managed critical customer complaints, monitored EDER and FIR activities, and achieved service and parts targets while overseeing all communication with the parent company and service marketing initiatives to enhance Business KPIs, Voice of Guest, and CSI.
Education
B.E - Mechanical Engineering
Mangalore University
1999
Skills
- Operational Excellence
- After-Sales Business Operations
- Customer Service Operations
- Network Expansion
- Infra Development
- Vendor Negotiations
- Recruitment and Training
- Process Optimization
- Quality Assurance
- Market Analysis
- Team Management
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- P&L Management
- Team training and development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Workflow Planning
- Purchasing
- Expense Control
- Networking abilities
- Interpersonal Skills
- Business Development
- Troubleshooting expertise
- Purchasing and planning
- Operations Oversight
- Performance Analysis
- Project Planning
- Cost analysis and savings
- Business Administration
- Organizational Development
- Quality Management
- Cost Reductions
- Team Oversight
- Data review
- Vendor Sourcing
- Budget Administration
- Budget coordination
- Risk Mitigation
- Loss Prevention
- Budget Development
- Budget Analysis
- Contract Negotiations
- Skilled negotiator
- Change Implementation
- Project scope
Accomplishments
- Toyota Service Advisor with expertise in
- Customer Service Marketing, TDMS, Dealer
- Parts Operations, Express Maintenance
- Toyota Production System, and training in customer handling, and communication skills.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTimeline
General Manager
Luxon TATA
12.2022 - Current
Chief General Manager
NCS Autocorp
11.2022 - 12.2022
General Manager
Nippon Group
10.2018 - 08.2022
General Manager
Nippon Toyota, Toyota
05.2002 - 09.2018
B.E - Mechanical Engineering
Mangalore University
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