Manu Elza Matthews
Kerala
Summary
As an Administrative Specialist, I manage various operational and logistical aspects of the office, including coordinating with the CBRE facility team for soft and technical services, overseeing onboarding and offboarding processes, handling office procurement and inventory, and ensuring smooth travel and visa arrangements. Additionally, I manage office administration, organize team events, and contribute to key projects such as the Trivandrum office setup and ISO audits. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
23
23
years of professional experience
Work History
Administrative Specialist
Mindcurv Technology Solutions Pvt Ltd
Kochi
07.2021 - Current
- Coordinate with the CBRE facility team to ensure timely completion of soft and technical services, including monitoring HVAC logs, managing incident reporting and EHS audits, overseeing pantry and housekeeping services, and recording car parking and cab trip sheets. The CBRE team submits daily reports to me for review on behalf of the admin team.
- Ensure additional office procurement is added to Snipe IT for inventory tracking.
- Coordinate leaves and office-related activities of housekeeping staff and office assistants.
- Manage the onboarding process by determining whether it occurs in the office or remotely (with laptops and accessories couriered), providing onboarding kits and T-shirts, arranging employee ID and access cards, updating medical insurance details, sending UPS forms to new joiners, conducting an admin onboarding session in the first week, and issuing Infopark vehicle passes.
- Track ID cards sent for printing, verify and collect the corresponding invoices, and share them with the finance team for payment processing.
- Purchase Amazon gift vouchers of ₹2,000 for marriages and ₹1,000 for newborns, and update the Amazon voucher tracker.
- Oversee the offboarding process by notifying the CBRE team, coordinating UPS collection and chair retrieval, collecting ID cards, SEZ cards, dongles, and voice SIMs, providing monthly offboarding details for UPS removal, and removing members from the insurance list. The exit form is signed upon completion of the process.
- Send vendor bills for approval and payment, and inform vendors once the transaction is completed.
- Check and verify vendor and office contracts with the lawyer, file the final signed copy, and upload a soft copy to the admin drive.
- Manage office administration by checking Infopark vehicle passes, procuring additional passes when needed, attending official phone calls, coordinating couriers and payments for new joiners, sending daily birthday and anniversary messages on Slack, coordinating with CBRE, notifying CSEZ about items leaving the SEZ, ensuring compliance with government regulations, and organizing office operations and procedures.
- Organize team lunches and dinners in accordance with company policy.
- Oversee the entire travel and visa process by confirming travel dates, booking VFS appointments, preparing itineraries and invitation letters, coordinating with finance ,people operations, IIT for necessary documents and payments, arranging accommodations, handling communications with the team, and ensuring all travel logistics are in place before and after obtaining visas.
- Manage logistics requirements for onshore and offshore Mindcurv members and guests, including accommodation and providing invitation letters.
- Contribute to the setup of the new Trivandrum office from the ground up and participate in the ISO audit for Mindcurv.
Customer Sales and Service Agent
Emirates Airlines
Trivandrum
08.2013 - 11.2020
- My responsibilities include managing new bookings, re-bookings, and reroutes. I am proficient in using Mars, EasyMars, and ResConnect systems. Additionally, I have experience handling medical cases and providing assistance to passengers with special needs, including wheelchair services, special meals, bassinets, and stretchers. I am also equipped to handle Skywards reward bookings.
Customer Sales and Service Agent
Delta Airlines
Mumbai
12.2006 - 08.2013
- In my previous role with Delta Airlines as a Senior Customer Sales and Service Agent, I handled new bookings and re-bookings of flights. I was recognized as a subject matter expert in workforce management, which earned me the privilege of being part of the corporate customer team.
Teacher
St.Marys Senior Higher Secondary School
Banda
03.2002 - 03.2005
- As a teacher, my role involved demonstrating self-motivation, initiative, and high energy to inspire, support, and nurture self-esteem in the next generation.
Education
Master of Science - Analytical Chemistry
CMS College, Mahatma Gandhi University
Kottayam, Kerala03-2000
DIPLOMA - IATA
Thomas Cook
MumbaiSkills
- Travel Coordination
- Negotiation
- Administrative Operations
- Event coordination and planning
- Managing teams
- logistics coordination
- Vendor and contract management
- Staff coordination
- Vendor and finance coordination
- Facilities Management
- Incident and Audit Management, Inventory Management
- Administration sessions
- Onboarding Management, Offboarding Management
- Travel and visa coordination
- ISO Audit Participation
- Meeting planning
- Office record management
- Calendar maintenance
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Administrative Specialist
Mindcurv Technology Solutions Pvt Ltd
07.2021 - Current
Customer Sales and Service Agent
Emirates Airlines
08.2013 - 11.2020
Customer Sales and Service Agent
Delta Airlines
12.2006 - 08.2013
Teacher
St.Marys Senior Higher Secondary School
03.2002 - 03.2005
Master of Science - Analytical Chemistry
CMS College, Mahatma Gandhi University
DIPLOMA - IATA
Thomas Cook
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