MANUBOLU SRI HARSHA VARDHAN
Kadapa
Summary
To be part of a reputed organization that provides me the opportunity to apply my skills for the benefit of the organization and to take up initiatives, meet deadlines in a highly demanding environment.
Overview
5
5
years of professional experience
Work History
Fleet Operations Lead
ZOMATO
Hyderabad
12.2023 - Current
- As a Fleet Operations Lead, you will be responsible for managing and optimizing our fleet of delivery partners to ensure efficient and timely food deliveries to our customers
- You will play a crucial role in enhancing the overall customer experience and ensuring the smooth functioning of our delivery operations
- Lead and manage a fleet of delivery partners in the allocated area
- Help ensure supply sufficiency as per order demand and a flawless customer experience
- Conduct regular field meetings, communicate effectively with delivery partners to resolve any issues/concerns raised by them
- Track performance metrics, identify performance issues promptly and take corrective action where necessary
- Drive engagement to minimize attrition and maintain healthy levels of logins within the assigned locality
- Train delivery partners on best practices and SOPs to ensure a seamless delivery experience
- Hands-on experience with on-ground conflict management.
- Driver Partner Sourcing
Sourcing of Driver partners and Vehicles through Vendors, Referrals and Direct Channels - Vendor Management Managing the Vendors for the steady supply of partner resources.
- Team Management - Effectively managing Operations team - Continuous training and skill development of team.
- Cost Management, SLA and Customer Satisfaction - Ensuring customer satisfaction and cost efficiency through continuous monitoring.
- Design and Rollout Efficient Partner Pay-out models to achieve best SLA and Profitability
Fleet Operations Manager
CIEL HR SERVICES PVT LTD.
03.2021 - 12.2023
- Maintain knowledge and utilize all fleet information and surveys to forecast new requirements
- Maintaining certain daily Log-in counts of Delivery Partners in Peaks respectively depending upon their roster
- Taking responsibility for the shift completions of delivery partners mainly on FSS(Friday,saturday,Sunday)
- Plan,process and execute the operations in critical situations with 100% serviceability and SLA in respective cities on a daily basis
- Monitoring the respective cities to make sure that each and every delivery partner must locate within the given Mapping zone and it helps the city to make 100% efficiency
- Maintaining the hourly,daily and weekly reports of delivery partners and city performance on a daily basis
- Maintaining the Inventory which is provided by the client in order to allocate to every delivery partner
- Maintaining the rejection reports of each delivery partner in respective cities
- Completing the ticketings whatever the delivery partners raised in field on a daily basis
- Resolving the delivery partners issues like weekly payout, Network and App technical issue on a daily basis if there is any difference from client side
- Conducting R&R programs on a monthly basis
- Necessary actions to be taken when DE s misbehaviour, cancellations, not maintaining the required standards and other nuisances by taking appropriate approval from Reporting manager as well as Swiggy (client).
Team Leader
Q CONNEQT BUSINESS SOLUIONS PVT LTD.
10.2021 - 11.2021
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts.
Team Leader
Q CONNEQT BUSINESS SOLUTIONS PVT LTD.
03.2019 - 08.2019
- Explain clearly company polices
- Craft and send emails with information about the company and position, including work schedules, dress code and parking options
- Prepare onboarding kits (e.g
- Stationary, T-shirts and mugs)
- Welcome new employees upon their arrival and give them an office tour
- Introduce team members
- Gather and process paperwork, like contracts and non-disclosure agreements
- Coordinate company presentations and product demos
- Inform to delivery partners on their first tasks (e.g
- Which programs to download and how to activate their Id's)
- Conducting classroom and field trainings weekly twice and cleared their problems in field
- Closing delivery partner BGV(Background Verification) on every month and sending the status through mail to concern project handling team
- Onboard the new delivery partners whenever required by filling all the necessary documents on the operations dashboard
- Onboard the new delivery partners whenever required by filling all the necessary documents on the operations dashboard
- Maintaining pipeline data
- Distribute manuals and guidelines, as needed regarding their payrolls
- Submitting the total stock to Area Manager on EOD.
Education
BBA -
Yogi Vemana University
01.2021
SSC -
01.2015
Skills
- EXCEL and ADV EXCEL
- Problem solving
- Cost Reduction(Incentives)
- Last mile operations
- Snowflake (Queries)
- Redash (Queries)
Personal Information
- Father's Name: M. Subramanya
- Date of Birth: 01/11/99
- Gender: Male
- Marital Status: Single
Personalattributions
- Self-confidence, total commitment, patience and positive attitude towards situations in life.
- Ability to set goals and achieve them on a regular basis.
- Has strong ability to learn new technologies in a short span and implement independently.
Languages
English, Telugu, Hindi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Accomplishments
- Best employee award in 2023 (Swiggy)
- Highest Tickets sloving Award
- Team leader award
Timeline
Fleet Operations Lead
ZOMATO
12.2023 - Current
Team Leader
Q CONNEQT BUSINESS SOLUIONS PVT LTD.
10.2021 - 11.2021
Fleet Operations Manager
CIEL HR SERVICES PVT LTD.
03.2021 - 12.2023
Team Leader
Q CONNEQT BUSINESS SOLUTIONS PVT LTD.
03.2019 - 08.2019
BBA -
Yogi Vemana University
SSC -
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