Manuj Soni
Sr. Operations Manager
Gurugram
Summary
Dedicated and results-driven professional with over 12 years of experience in operations and human resource management, consistently delivering exceptional outcomes. Proven track record in supervising commercial activities, achieving 100% statutory and legal compliance, and implementing budget controls that yield cost savings. Expertise in managing debtors, minimizing attrition rates, and conducting impactful training programs to drive revenue growth. Adept at overseeing floor operations, enhancing patient feedback mechanisms, optimizing appointment scheduling, and fostering strong relationships with key consultants to boost referrals by 20%.
Overview
15
15
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sr. Operations Manager
SCI Healthcare Pvt. Ltd.
04.2023 - Current
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel
- Developed and implemented processes and procedures to streamline office operations
- Developed and maintained relationships with key stakeholders, resulting in increased customer satisfaction and loyalty
- Collaborated with cross-functional teams to identify and resolve business issues, resulting in improved efficiency and cost savings
- Assure Cost effectiveness s financial integrity, with emphasis on revenue enhancement, productivity, and overall profitability
- Developed and implemented a customer feedback system that improved product quality and customer satisfaction
- Recruited and managed a team of top-tier professionals that increased the company???s competitive advantage
- Developed a comprehensive training program for new employees, increasing productivity
City Manager
Eye Q Vision Pvt. Ltd.
02.2022 - 03.2023
- Managed daily operations of an organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals
- Directed Management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving
- Directed product flow and informed management of delays and challenges, as well as suggested solutions
- Managed Purchasing, Sales, Marketing, and customer account operations efficiently
- Trained and Guided Team Members to maintain high productivity and performance metrics
- Worked alongside stakeholders to evaluate projects and determine the feasibility of implementation
- Ensure all repair and maintenance at centre are carried out timely and most cost-effectively
- Manage all commercial activities such as Petty Cash, Cash Management, Day Book, PsL Accounting, Bill submissions, etc.
- Conduct daily huddles with staff to understand challenges identify resolutions and delegate various tasks and duties to various team members
- Engage team to call pipeline patients using CRM and manage leads efficiently while maintaining remarks
Operations Manager
Suraksha Hospital
05.2019 - 06.2021
- Responsible for Overall Human Resource Management of the Centre
- Ensure that quality for Excellence as defined by Management is followed
- Statutory s Legal Compliance such as ESI, EPFO, PNDT Forms s other consent forms, MIS Daily Reports s Monthly Reports
- Debtors Management, Strict vigilant on discounts, Refunds s outsourced diagnostic handling
- Handling Floor Management s Clinic Upkeep(Inc. Housekeeping, Security s Support Team)
- To develop an excellent rapport with Key Consultants Associated with our Centre(Visiting s Referring)
- Consolidated Cash Handling, Capturing Out Patient Profiles and its Management
- Handling Marketing team and making business development plans including Branding, Camps, etc.
Floor Manager
Centre for Sight
05.2017 - 05.2018
- Motivate the team for patient care
- Providing Training to all new Joiners
- Staff briefing, check customer service standard
- Implement new ideas for increasing the OPD
- Do Effective market awareness and campaigns for hospital promotion
- Daily patient data records, and MIS Reports
- Handling patient feedback and complaints.
Shift Manager
Johnny Rockets
12.2015 - 01.2017
- Trained and Mentored New employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and safety
- Coached crew members to optimize performance and motivate them toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
- Maintained Daily, Weekly s Monthly Inventory and stock management
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Assistant Administration Manager
Urgent Care Centre
05.2013 - 10.2015
- Ensuring compliance with various protocols of the Front Office Department
- Query Handling of all patients s their attendants
- Managing database of Lab Investigation s Ambulance Utilization
- Managing stock inventory
- Motivate the staff to provide excellent service to all patients
- Interdepartmental Coordination for carrying out various operational activities
- Handling OPD Billing, Doctor's Coordination, Admission s Discharge procedure for all patient
Front Office Assistant
Fortis Memorial Research Institute
07.2012 - 03.2013
- Ensure appointments of National s International Patients
- Address to post Consultation patients s ensure the satisfaction of their grievances
- Handling Interdepartmental Billing
- Handling IPD admissions and counseling
- First Batch of FMRI Billing Department
Patient Care Coordinator
Max Healthcare
07.2010 - 04.2012
- Handling Reception Desk s all Telephonic queries
- Handling over billing s TPA Claims
- Handling various interdepartmental coordination
- Managing the feedback of all OPD s IPD patients
Education
B.A -
Indira Gandhi National Open University (IGNOU)
01.2013
Senior Secondary - Hindi
RKP Nehru Park Sr. Sec. School
Sirsa, India01.2007
Xth - Hindi
01.2003
Skills
- Customer service excellence
- Management information systems reporting
- Hospitality operations management
- Cash management
- Guest experience enhancement
- Front desk management
- Billing accuracy assurance
- Service excellence
- Stock management
- Sales experience
- Team leadership
- Strategic marketing planning
- Promotional campaign execution
Certification
Certified Course of MS Office, Operating system fundamentals, C Programming Language From TATA INF
Interests
Exploring new cultures, Drama-Acting, Cooking
Timeline
Sr. Operations Manager
SCI Healthcare Pvt. Ltd.
04.2023 - Current
City Manager
Eye Q Vision Pvt. Ltd.
02.2022 - 03.2023
Operations Manager
Suraksha Hospital
05.2019 - 06.2021
Floor Manager
Centre for Sight
05.2017 - 05.2018
Shift Manager
Johnny Rockets
12.2015 - 01.2017
Assistant Administration Manager
Urgent Care Centre
05.2013 - 10.2015
Front Office Assistant
Fortis Memorial Research Institute
07.2012 - 03.2013
Patient Care Coordinator
Max Healthcare
07.2010 - 04.2012
Senior Secondary - Hindi
RKP Nehru Park Sr. Sec. School
Xth - Hindi
B.A -
Indira Gandhi National Open University (IGNOU)