Manu K P
MDM Devops Engineer
Karuvallil, Manarcadu(P.O), Kottayam
Summary
Equipped with an experience of 10+ years in IT Support Function with exposure on various technologies including VMware Workspace One, Intune, SCCM, Nutanix, Active Directory, Server & Infrastructure monitoring(PRTG), Solar Winds, Azure AD, Endpoint manager, Office 365, Endpoint Protection(Splunk, Qualys, Kaspersky, MDE), FreePBX, Avaya and various ticketing tools including Service NOW, Dell KACE and Microsoft Dynamics. Looking ahead to undertake technically challenging roles. I am proficient in investigating into root cause of an incident and suggesting improvements for avoiding the same in future.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
30
30
Certificates
Work History
MDM Devops Engineer
Allianz Technology
Trivandrum
09.2020 - Current
- Deep knowledge and hands on experience working on ITIL framework.
- Remote management and troubleshooting of Allianz Virtualized Operating system solution and Endpoint devices through VMware Workspace One & Intune.
- Working knowledge in deploying and updating patches and applications.
- Hands on troubleshooting in issues with Thin Client, Fat Client & Modern Device management.
- Coordinating with other internal & external teams on Priority incidents and bulk requests of all nature including onboarding of applications & functionalities.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
ICT HelpDesk Shift Lead
Petrolink Data Services Pvt. Ltd, Info Park
Ernakulam
08.2018 - 09.2020
- Managing & securing the infrastructure which includes Firewall, Routers, Switches, VMware, Nutanix, Email, VPN, Active Directory and virus protection.
- Actively seek, analyze and use real-time, operational and historic data to augment resolution efforts.
- Handling operating system related and software related issues inside VMs and Physical machines.
- Troubleshoot network & server infrastructure.
- Investigate and respond to real time Desktop, Laptop and Server related known and unknown situations across systems.
- Escalating to advanced support in case needed.
Senior Technical Consultant
Sutherland Global Services
Ernakulam
02.2014 - 08.2018
- Provide resolution to AT&T’s end customers in a time bound manner.
- Handling operating system related and software related issues.
- Investigate and respond to real time desktop related known and unknown situations across systems, working within and beyond standard operating procedures to achieve positive results.
- Escalating to advanced support in case needed.
- Successfully worked within tight deadlines and fast-paced environment.
Junior Network Trainer & System Admin
Inter Networkz
Kottayam
01.2012 - 12.2013
- Troubleshooting of Router, Switch and end to end connectivity of LAN as part of Live training activities.
- Hands-on configuring and managing with Cisco 2600, Cisco 2500 Router and Cisco Catalyst 2950 series Switch
- Configuration of Cisco L3 and L2 Series Switch 3550 Multilayer Switch.
- Redesigned & Improvised the entire CAD Lab attached and looked into the efficient working of the same.
Education
Bachelor of Science - Computer Science
College of Applied Science
Payyappady Puthupally, 08.2006 - 08.2009
Skills
Experience resolving technical problems
Technical troubleshooting
Good listening skills
Learning Specialist
Fundamental engineering concepts
Engineering design development
Supervision abilities
Community Skills
Proactive team player
Process Engineering
Accomplishments
College Project
- E_Helpline A web application which act as an interface between two users.
- Front end:ASP.NET
- Back end:SQL server 2005 A simple web application which is an interface that allows system engineers to interact with client (using email).
- Automating the work allocation etc.
WorkPlace Project
- Aligned in the migration of devices from VMware Workspace One to Intune.
- Integrating the Team Viewer user licensing with Active Directory
- Coordinating with the core AD team, Systems team & End users to test different possibilities and arrive at a successful project completion
Certification
Cisco : CCNA Certified
Timeline
MDM Devops Engineer
Allianz Technology
09.2020 - Current
ICT HelpDesk Shift Lead
Petrolink Data Services Pvt. Ltd, Info Park
08.2018 - 09.2020
Senior Technical Consultant
Sutherland Global Services
02.2014 - 08.2018
Junior Network Trainer & System Admin
Inter Networkz
01.2012 - 12.2013
Bachelor of Science - Computer Science
College of Applied Science
08.2006 - 08.2009