Manu K P

Equipped with an experience of 10+ years in IT Support Function with exposure on various technologies including VMware Workspace One, Intune, SCCM, Nutanix, Active Directory, Server & Infrastructure monitoring(PRTG), Solar Winds, Azure AD, Endpoint manager, Office 365, Endpoint Protection(Splunk, Qualys, Kaspersky, MDE), FreePBX, Avaya and various ticketing tools including Service NOW, Dell KACE and Microsoft Dynamics. Looking ahead to undertake technically challenging roles. I am proficient in investigating into root cause of an incident and suggesting improvements for avoiding the same in future.

College Project

• E_Helpline A web application which act as an interface between two users.
• Front end:ASP.NET
• Back end:SQL server 2005 A simple web application which is an interface that allows system engineers to interact with client (using email).
• Automating the work allocation etc.

WorkPlace Project

• Aligned in the migration of devices from VMware Workspace One to Intune.
• Integrating the Team Viewer user licensing with Active Directory
• Coordinating with the core AD team, Systems team & End users to test different possibilities and arrive at a successful project completion

Cisco : CCNA Certified