Manu K S
Manager - Operations
Bengaluru
Summary
Over 13+ years of cross functional experience in G2B (Government-to-Business) domain, Business Operations Support, Sales Operations, IMPEX.
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Experience in SAP ERP and SFDC tools.
Recipient of numerous awards for outstanding contribution in Process – Hewlett Packard
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Manager, Business Operations
Medi Assist Insurance TPA Private Limited
Bengaluru
05.2022 - Current
- Managing team of 28 members
- Experienced in G2B (Government-to-Business) with 5+ years which includes (Procurement – services to government through a formal bidding process & Contracting – to provide services for a specified period of time)
- Overseeing day-to-day activities of Public Health Schemes includes tender participation, documentation and pricing
- Coordination with internal departments (like: Legal, Finance, HR, Admin etc.,) in getting required documents for participating in tender process
- Attending pre-bid meetings and tender evaluation
- Assisting on various reports and providing analytical solution based on scenario
- Oversees all operational aspects of current projects, and prepare monthly performance report and share it to management for their review
Senior Operations Manager
Allied Core Healthcare Management Services Pvt Ltd
Bengaluru
08.2021 - 04.2022
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Allocated resources to planned programs according to business objectives.
Operations Manager
Medi Assist Insurance TPA Pvt Ltd
Bengaluru
03.2017 - 07.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Process Associate
Hewlett Packard (HP Inc)
Bengaluru
04.2013 - 03.2017
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Managing the CRS account creation process, CSF (Customer Setup Form) Process & CDC (Customer Data Coordinator) Process.
- Validation of account details in trusted sites like D&B – Duns & Bradstreet, RPL – Restricted Party List & Google.
- Attribute setup in SAP – APL instance (Fusion system) and Patching CBN ID in eclipse system to flow account details to downstream system for invoice generation.
- Identified modifications to processes and procedures that would promote better efficiency.
- Analyzed process flows and identified areas of improvement to increase productivity.
- Met month-end reporting objectives and deadlines.
Process Associate
Layam Flexi Solutions Pvt Ltd | Deputed in Toyota Kirloskar Motor Pvt LTd
Bengaluru
03.2012 - 04.2013
- Follow for customs related Documents from Exporter and Scrutiny of same Documents.
- Escalate & resolve the Identified issues in Documentation.
- Allot the CTH (Customs Tariff Heading) send the soft copy of Documents to CHA for B.O.E filing.
- Preparing I.O.M & submitting to finance for e-Duty payment
- Follow up with CHA regarding custom clearance.
- Preparing monthly KPI [Key Performance Index] for service provider / CHA as well as Exporter.
- Preparing the shipping schedule for keeping tack on vessel arrival.
- Uploading the B.O.E in Oracle to make the payment for Exporter in time.
Internal Auditor
L.K. Kathare & Co., | Deputed in ITC
Bengaluru
09.2011 - 02.2012
- Verifying TE (Travel Expense) of employees who travels on regular basis for business purpose
- Preparing payment voucher.
Executive
G&S Associate (Matrix Business Services) | Deputed in Deutsche Bank
Bengaluru
09.2009 - 07.2011
- Issuance of BRC / Delivery Orders and other related certificates related to Trade.
- Ensuring timely processing of Bank Guarantee’s & Bill Discounting.
- Scanning aforesaid documents to Centralized Processing Centre.
- Read through swift messages relating to Bank guarantee’s and act consequently.
- Preparing Bank Guarantee Confirmation.
- Preparing Letter for Signature Verification relating to trade
- Dispatching Demand Draft (D.D’s) to customers.
Education
Bachelor of Commerce - Accounting
Martha's English School
Bengaluru, Karnataka, India 06.2005 - 06.2008
Skills
Ability to handle pressure
undefinedAccomplishments
- Received process champion award – Hewlett Packard
- Received best SME (Subject Matter Expert) – Hewlett Packard
- Won 1st Place in fashion show competition (Inter Department Level) – Hewlett Packard
- Runners up in cluster level cricket tournament – Hewlett Packard
Hobbies
- Playing Cricket
- Watching movies
- Travelling
Accomplishments
- Received process champion award – Hewlett Packard.
- Received best SME (Subject Matter Expert) – Hewlett Packard.
- Won 1st Place in fashion show competition (Inter Department Level) – Hewlett Packard.
- Runners up in cluster level cricket tournament – Hewlett Packard.
Timeline
Manager, Business Operations
Medi Assist Insurance TPA Private Limited
05.2022 - Current
Senior Operations Manager
Allied Core Healthcare Management Services Pvt Ltd
08.2021 - 04.2022
Operations Manager
Medi Assist Insurance TPA Pvt Ltd
03.2017 - 07.2021
Senior Process Associate
Hewlett Packard (HP Inc)
04.2013 - 03.2017
Process Associate
Layam Flexi Solutions Pvt Ltd | Deputed in Toyota Kirloskar Motor Pvt LTd
03.2012 - 04.2013
Internal Auditor
L.K. Kathare & Co., | Deputed in ITC
09.2011 - 02.2012
Executive
G&S Associate (Matrix Business Services) | Deputed in Deutsche Bank
09.2009 - 07.2011
Bachelor of Commerce - Accounting
Martha's English School
06.2005 - 06.2008
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