MANU KUMAR SAHANI
NEW DELHI
Summary
Result oriented professional offering nearly 15+ years' experience in CRM & ACCOUNTS of Real Estate. Recognized for ability to incorporate innovative management techniques, systems for Customer Relation execute the processes, and procedure to enhance customer satisfaction with great services to customers delighting, also increase productivity, services with solution and boost revenues with better relationship with our clients. To work in an organization that values hard work, sincerity & provides quality environment which enriches my positive work attitude & provides me an opportunity to share ideas where my role exist.
Overview
17
17
years of professional experience
Work History
Assistant Manager CRM-Backend & Operations
Signature Global India Pvt. Ltd.
Gurugram
01.2023 - Current
- Handling all the post-sales activities, such as the creation of customer details, application, booking login, name addition and deletion, endorsement, cancellation credit note, entries and documents preparation, new payment plan creation, and emailing invoices
- Updating the payments in Customer ledgers via SAP received through RTGS, NEFT and Cheques
- Updating the TDS deposited by customers in customer ledger via SAP
- Updating the Credit notes in customer ledger via SAP
- Preparing daily collection and outstanding report
- Identification of suspence entries and making coordination with the customers and accounts team to update in correct ledger
- Interest setup and waiver of all projects
- Making BBA draft and coordinating with the customer for execution
- Preparing and sending termination and forfeiture notices, reminders, pre-cancellation, and cancellation notices to defaulter cases
- Ensuring the defined TAT for the updation of data in the Systemes
- Maintaining data accuracy
- Dealing with customer inquiries and grievances on calls, emails, and in person
- Resolving customer inquiries and grievances, adhering to internally defined SOPs and timelines
- Monitoring the daily grievances and escalations received from customers
- Satisfying customers by providing complete answers to their concerns and queries
- Updating clients regularly on project progress
- Deftly setting and meeting collection targets
Sr. Officer CRM & Accounts
Orchid Infrastructure Developers Pvt. Ltd.
Gurugram
10.2020 - 01.2023
- Key Result Areas: Booking log in SAP, BBA preparation and NOC Issuance
- Making invoice of Maintenance and Electricity consumption for all projects
- Making demand and sending to customer against sales of units
- Following with customers for timely payments against all invoices and demands issued to customers
- Resolving the issues of customers to making timely payments
- Updating the Payments in ledgers received from customer through RTS/ NEFT and cheques
- Updating the TDS in ledger deposited by customer
- Identification of Suspense entries paid by customer and coronation with the customers for required documents for update in his ledger
- Preparing Bank Reconciliation Statement and monthly accounts reconciliation related to Suppliers and Customers
- Preparing ageing report and taking follow up for pending payment with customers
- Passing journal entry, bank payment & receipt entry
- Preparing daily MIS, Collection and outstanding reposts and sharing to management
- Preparing TDS computation on salary and compile data for TDS payment
- Filing TDS returns of 24Q and 26Q
- Reconciliation 26-AS with book
- Preparing GSTR-1, 3B data and filing return
Sr. Accounts Officer
Adani Logistics Services Private Limited
03.2019 - 09.2020
- Key Result Areas: Handling Bank Operation & Fund Management (fund monitoring)
- Passing journal entry, bank payment & receipt entry
- Processing payment of invoices by due date
- Execute bank & Vendor reconciliation
- Verification of vendor bills and doing accounting in book
- Verify the travelling claim and reimbursement of site staff and doing accounting in the books
- Reconciliation of employees ledger and taking balance confirmation and resolving the issue regarding travelling bills settlement
- Preparing Bank Reconciliation Statement and monthly accounts reconciliation related to Suppliers and Customers
MVL Group (Real Estate)
Gurgaon
05.2016 - 02.2019
- Key Result Areas: Making invoices for Maintenance and electricity charges
- Making demands against sold units and sending to customers
- Follow up for pending payment with customer
- Mailing & correspondence with client for pending payment
- Passing the entry for receipt and payment
- Execute bank & Vendor reconciliations
- Ensuring maintenance books as per Statutory compliance
- Review of Inventory Management System of all sites
- Preparing cost center wise expense detail
- Manage and resolve query as per raised by internal statutory compliance
- Making GST and TDS return data and helping for filing the return
Accounts Executive
PACL LIMITED
Jaipur
12.2010 - 05.2016
- Key Result Areas: Handling daybook and doing day-to-day accounting
- Handling petty cash and bank payment
- Doing bank reconciliation
- Verification of expense bills of branch offices and sending H.O for approval
- Verification of Travelling expenses bills of employees and sending H.O for approval
- Collecting TDS, Service Tax & WCT advice and send to H.O for payment
- Handling internal audit queries of branch offices and resolving the same
- Collecting data/report from Branch office as require by H.O and submit to H.O after verification
- Visiting to Branches for their accounting queries and resolving the same
Assistant Accountant
Silver Oak Security Services India Pvt Ltd
Dwarka
05.2008 - 12.2010
- Making invoices, Preparing salary sheet, Verification of conveyance bills, Passing entry in the book, Handling Petty Cash
Education
B.Com(P) -
Delhi University
01.2008
Class 12 -
CBSE
01.2005
Class 10 -
CBSE
01.2003
Skills
- TALLY ERP 9
- SALES FORCE
- PINGA
- SAP
Hobbies and Interests
- Travelling
- Playing and watching cricket
- Listening Music
Languages
- English
- Hindi
Personal Information
- Father's Name: Sh. Shiv Kumar Sahani
- Date of Birth: 06/21/87
- Marital Status: Married
Timeline
Assistant Manager CRM-Backend & Operations
Signature Global India Pvt. Ltd.
01.2023 - Current
Sr. Officer CRM & Accounts
Orchid Infrastructure Developers Pvt. Ltd.
10.2020 - 01.2023
Sr. Accounts Officer
Adani Logistics Services Private Limited
03.2019 - 09.2020
MVL Group (Real Estate)
05.2016 - 02.2019
Accounts Executive
PACL LIMITED
12.2010 - 05.2016
Assistant Accountant
Silver Oak Security Services India Pvt Ltd
05.2008 - 12.2010
B.Com(P) -
Delhi University
Class 12 -
CBSE
Class 10 -
CBSE
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