Manuraj R
Kochi, Ernakulam, Kerala
Summary
Dynamic Assistant Manager with 9+ Years experience excelling in customer service and operational strategy. Proven track record in enhancing client relationships and driving team collaboration. Skilled in problem-solving and proficient in Microsoft Office, I effectively guided junior staff and contributed to strategic planning, ensuring efficient operations and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Vehicle Finance
Sundaram Finance (SFL)
Ernakulam
06.2013 - 04.2023
- Managed customer service inquiries and complaints in a timely manner.
- Managed relationships with customers, providing updates, and addressing inquiries to maintain relationships.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed valuation, planning, and forecasting activities.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
PG Diploma - Logistics & Shipping Management
Maritime & Mercantile Academy
Ernakulam, Kerala, India03-2012
Bachelor of Science - Chemistry
ST . Alberts College
Ernakulam, Kerala, India03-2011
HSC -
Sacred Heart Higher Secondary School
Ernakulam, Kerala, India03-2008
Skills
- Customer service and satisfaction
- Operational strategy
- Relationship management
- Problem solving
- Time management
- Communication skills
- Conflict resolution
- Decision making
- Team collaboration
- Microsoft office expertise
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Tamil
Beginner (A1)
A1
Timeline
Assistant Manager, Vehicle Finance
Sundaram Finance (SFL)
06.2013 - 04.2023
PG Diploma - Logistics & Shipping Management
Maritime & Mercantile Academy
Bachelor of Science - Chemistry
ST . Alberts College
HSC -
Sacred Heart Higher Secondary School
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