Manuraja Ramachandran
Chennai
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
23
23
years of professional experience
Work History
Scrum Master
Helius Technologies
Hyderabad
12.2022 - Current
- Company Overview: Helius Technologies & Yectra Technologies
- Coordinating and supporting PO in preparing effective high priority backlogs and ensure clear understanding of team
- Facilitated all Scrum Ceremonies for better inspection, adaptation through smooth collaborations and communications
- Remove impediments and blockers for team
- Coach Team and Organization for better adaptation and implementation of Agile methodologies
- Helius Technologies & Yectra Technologies
Project Manager (Infra), IT Operations Manager, PMO, IT Manager and Project Manager
Wipro Ltd.
Chennai
11.2016 - 07.2022
- Worked on up gradation & Migration of legacy Servers, OS, Applications, Database
- Backup & Storage Devices and Decommission of servers
- Lead team of 50+ members and managing offshore site from various Technical Towers like wintel, EUC, Unix, backup, database, storage and Network for various Customers
- Managing the teams by defining their KPIs, reviewing their performance for appraisals, and imparting trainings for knowledge management; writing & revising user/technician training manuals and procedures
- Understanding the clients’ strategy, and conceptualizing & managing the execution of solutions for them; collaborating with various sub-teams such as BAU, Automation, Installation, Security, and so on
- Optimizing the delivery operations by using right mix of skills & experiences
- Building trusted circle of partner relations to manage stakeholders
- Governing & managing the processes and ensure compliance for the same
- Coordinating with ITSM Team and managing incidents, problems and changes
- Adhering to the process guidelines to ensure consistency in delivering quality service within the scheduled timeframes, and updating the IT Service tickets in system; preparing and maintaining weekly & monthly Service Delivery Reports; coordinating for internal and external audits
- Planning the shift roster for all the towers, conducting daily operations & team sync-up meetings and weekly & monthly operational review meetings with customer
- Maintained service delivery as per the SLA for all tickets including response & resolution SLAs and performed monthly trend analysis
- Managed identified Risk and Tracked effectively for closure
- Liaising with Quality Team for track projects’ performance for deliverables
Program Lead
Wipro Ltd.
Chennai
06.2012 - 09.2016
- Led a team of over 50 members from various cross-functional teams and managed daily operations & service delivery as per the agreed Contract
- Administered over 600+ servers for Pan India including operating systems Solaris, Linux, HP-Unix and Windows
- Maintained all SOP’s, RCA and customer document and ensured availability of same for audits as per standards
- Conducted monthly operational review meetings with the customers & other stakeholders, and held regular team meetings
- Coordinated external & internal quality audits and addressed non-compliance on-time without delay
- Imparted technical and functional trainings to teams members
- Attended to, coordinated for, and resolved customer escalations, and ensured customer satisfaction
Assistant Manager (Systems)
Accel Frontline (P) Ltd.
Chennai
12.2009 - 05.2012
- Led a team of 35 members; maintained & monitored the service tickets and ensured resolution of the same as per the SLAs to maintain service delivery & customer satisfaction
- Conducted regular review meetings with the internal teams and external customers; provided technical support & assistance to the teams
- Administered users & groups in the servers and applications; conducted regular health checks of all the servers & hardware; performed firmware/hardware upgrades, applied OS patches and installed packages on Sun servers; created & maintained zones on Solaris 10’
- Performed regular backups, and executed DR Disaster Recovery drills
Unix/Solaris System Administrator
HP India Sales (P) Ltd.
Chennai
09.2006 - 11.2009
- Offered day-to-day technical support including analysis, troubleshooting and resolution through corrective actions
- Managed user & security administration, file permissions, Role-Based Access Control (RBAC) & Access Control List (ACL), DNS/NIS/NFS, File System, Packages & Patch Administration, and created & managed the file system
- Scheduled jobs using CRONTAB & AT and administered the Network File System (NFS)
- Maintained zone states and Service Management Facility (SMF) on Solaris 10
- Administered & maintained SUN Servers and OS version 8,9 & 10 (Sun Fire V890,V880,V440,V240,Sun Fire T2000,T5220,T5440,M4000,P6000 Blade Enclosure with Blades T6340&T6320 machines)
- HP Integrity Servers with OS 10, HP-Unix 11.11v1,v2&v3 (Compaq, HP C3600 workstation, RX 6600, HP DL ProLiant Machines, HP Superdomes with Vpar and Npar technologies)
Unix/Solaris System Administrator
RTech
Chennai
05.2004 - 08.2006
- - Maintained Unix Servers with Operating systems HP-Unix, Linux and Solaris.
- - Managed team of 12 Members
- - Maintained backups
Windows / UNIX System Administrator
Sri Jain Technologies Ltd.
Chennai
02.2002 - 04.2004
- Maintained Unix & Windows Servers, Desktops.
- Troubleshooting issues both Hardware and software issues
- Coaching team
Education
B.E (ECE) - Electrical, Electronics And Communications Engineering
University of Madras
Chennai 04.2024 - 04.2024
Skills
Scrum
Sprint planning
Scrum framework expertise
Project management
Agile best practices
Agile coaching
Agile metrics tracking
Software development lifecycle
Retrospective analysis
Adaptive leadership
Customer interaction
Risk identification
Meeting facilitation
Workflow Analysis
Resource allocation
Backlog grooming
Presentation skills
Lean principles
Development team trainings
Backlog management
Scrum processes
Leading scrum meetings
Coaching and mentoring
Scrum methodology
Problem-solving
Effective communication
Teamwork and collaboration
Continuous improvement
Team leadership
Decision-making
Conflict resolution
Project tracking
Timeline
B.E (ECE) - Electrical, Electronics And Communications Engineering
University of Madras
04.2024 - 04.2024
Scrum Master
Helius Technologies
12.2022 - Current
Project Manager (Infra), IT Operations Manager, PMO, IT Manager and Project Manager
Wipro Ltd.
11.2016 - 07.2022
Program Lead
Wipro Ltd.
06.2012 - 09.2016
Assistant Manager (Systems)
Accel Frontline (P) Ltd.
12.2009 - 05.2012
Unix/Solaris System Administrator
HP India Sales (P) Ltd.
09.2006 - 11.2009
Unix/Solaris System Administrator
RTech
05.2004 - 08.2006
Windows / UNIX System Administrator
Sri Jain Technologies Ltd.
02.2002 - 04.2004