MANURAJ VARGHESE
Hyderabad
Summary
To be associated with a company where I can utilize my skills, gain further exposure, be member of a team to utilize my business experience to the fullest all while enhancing the company’s productivity and reputation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Business Analyst offering 9 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
9
years of professional experience
Work History
Business Analyst
Serole Technologies
10.2022 - Current
- Streamline processes which are not in shape currently
- Analyse client requirements and their feasibility into production
- Estimate and provide ETAs to the Client and Management
- Gathered data from SAP, Excel
- Transformed the data and produced regular reports using the Power BI platform using optimized dashboards of two clients that I currently handle - Tune Protect Malaysia and Zuno
- Requirements Gathering, UAT Testing
- Coordinate with the developers to meet client requirements by ETA
- Prepare Figma representations, process flow, User guides, presentations and provide Product Demos to the Client
- Created and maintained detailed process status reports of two process that I handle currently OT(OpenText) and SolMan (Solution Management)
- Analyse Business Requirements and Processes through Document Analysis, Interviews, Workshops and Workflow Analysis
- Expertise in Converting Requirements into Functional specification document
- Experience in Training Business Analysts, Developers, Vendors, Business users on Applications, Solutions & Process
- Exposure to Solution Management, appeals, motor insurance workflows related to Malaysian Insurance
- Exposure on SAP(S4i) Insurance Platform
- Experience in Non-functional and Functional Testing including Test Planning
- Experience in UAT Testing
- Wide exposure to cumulative Software Quality Assurance and testing experience in Manual Testing
- Excellent Communication skills, Documentation Skills, Team problem solving ability, Analytical and Skills in High speed, Quality conscious and multitasked environment
- Deliver Collaboration Artifacts as agreed to by the team (this may include detailed requirements, Data flow diagrams, USE CASES, AS-IS and TO- BE Process flow diagrams
- Conducted Story-telling sessions with the technical team for various User Story requirements
- Involved in Product Demos and presented functionalities of the application
- Followed standard Protocol using bug Tracking tool JIRA
- Developed various Test Scenarios for Insurance Products and Modules
- Tested SolMan pre-implementation as per new configurations and also OT output pre UAT
- Written and tested various Negative and Random Test Scenarios.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Developed and implemented data governance policies and procedures.
- Designed and developed data pipelines to acquire, clean and process data.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
Process Specialist
Cognizant Technology Solutions
06.2021 - 10.2022
- Investigate on suspicious or disputed bank accounts and conclude if there is any fraudulent transaction that has occurred and take necessary action
- Escalate to the client if any suspicious activity/pattern found on individual or multiple accounts
- Collate hourly and daily count of the team and ensure it corresponds with the client data
- Being a pilot batch, prepare SOPs based on scenarios
- Organising meetings for any new update or MOs found
- Helping manager with any additional responsibilities or escalation tickets
- Ensuring MoM are documented
- Helping the manager establish an effective quality metric.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Monitored and reported on process performance to verify compliance with established standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
Revenue Cycle Officer
IKS (Inventurus Knowledge Solutions)
12.2018 - 07.2021
- Investigating the reason for denial on Claims which are billed from the Provider’s (Doctor’s/ Hospital’s) end towards the Insurance Organisations
- Identifying Trends/ patterns of similar denials and escalating to the supervisor for taking a bulk action
- Finding out solutions to reduce any similar denials by gathering and analyzing information contacting the insurance organizations and the Providers.
- Enhanced revenue cycle efficiency by implementing strategic financial policies and procedures.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Deployed predictive analytics models to forecast future trends.
Transaction Risk Investigator - Buyer Risk Investigation (BRI)
Amazon Development Centre
04.2016 - 10.2018
- Investigating the risks involved on Buyer accounts and their orders placed on Amazon online platform
- Identifying various Fraudulent MOs with the help of investigation tools and escalating the same where System missed on identifying the MOs
- Working on various Escalation Tickets in collaboration with other teams
- Being an SME in the process, have taken up additional responsibilities of buddy up programs for new Hires
- Worked in pilot Batch for testing and initiation of new Tool for investigation
- Have played a key role in launching and running Electronic Gift Certificates MO Library SharePoint which works as a one stop database for all fraudulent accounts which investigators come across during investigations
- Have been active in sending out MO update Emails to the larger team whenever a new fraudulent MO is identified while investigating
- Took up Workflow SPOC responsibility for the team in order to manage multiple queues routing as per work inflow
- Helping managers with Adhoc Deep dive requests on certain TTs or Escalations.
- Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.
- Enhanced transaction monitoring processes by incorporating advanced data analysis techniques.
- Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.
- Streamlined internal communication channels by creating a centralized reporting system for suspicious transactions.
- Executed analysis of risks and identified risk mitigation strategies.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Disputes/Fraud - Process Associate
G.E Capital
09.2014 - 10.2015
- Facilitation
- Interpersonal Trainings
- Coaching
- Query, Dispute, complaint resolution
- Document management.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
Education
Bachelors of Tech -
Holy Mary Institute of Technology and Science., Jawaharlal Nehru technological university
01.2014
Schooling -
St. Theresa High School, (I.C.S.E)
01.2008
Skills
- Requirements Gathering
- Business Process streamlining
- Software Development Life Cycle
- Project Management
- Test Case Scenarios
- Change Management
- Agile Methodologies
- Quality Assurance
- Workflow Analysis
- Data Analysis
- Gap Analysis
Languages
English
Hindi
Telugu
Malayalam
Father's Name
VARGHESE DEVASIA
Personal Information
- Passport Number: Z4997460
- Date of Birth: 11/02/93
- Gender: Male
Timeline
Business Analyst
Serole Technologies
10.2022 - Current
Process Specialist
Cognizant Technology Solutions
06.2021 - 10.2022
Revenue Cycle Officer
IKS (Inventurus Knowledge Solutions)
12.2018 - 07.2021
Transaction Risk Investigator - Buyer Risk Investigation (BRI)
Amazon Development Centre
04.2016 - 10.2018
Disputes/Fraud - Process Associate
G.E Capital
09.2014 - 10.2015
Bachelors of Tech -
Holy Mary Institute of Technology and Science., Jawaharlal Nehru technological university
Schooling -
St. Theresa High School, (I.C.S.E)
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