Manveet Singh
Retail Industry
New Delhi
Summary
Experienced retail professional with a proven track record of driving sales growth, leading high-performance teams, and enhancing customer satisfaction. Skilled in associate development, with a strong ability to improve store operations and optimize overall performance. Passionate about delivering exceptional service and creating a positive shopping experience for customers. Results- driven individual dedicated to achieving success in the retail industry
exposure to mall management marketing and CRM activities, including customer engagement, retailer coordination and campaign execution. Results-driven professional with a strong focus on achieving sales targets and delivering excellent customer experience
Overview
8
8
years of professional experience
Work History
As a Sr. Executive Marketing CRM Department
Pacific Development Corporation Ltd Mall Management
09.2025 - 09.2026
- Responsibility
- Coordinated with retail partners and internal teams to support mall marketing and customer engagement activities
- Supported customer engagement initiatives focused on mall app downloads and customer consumption
- Coordinated with retailers for promotional activities and campaign execution
- Managed customer-related escalations and coordinated with relevant teams for timely resolution
- Coordinated with marketing, CRM,accounts and retail partners for smooth execution of activities
- Conducted regular retailer visits to understand requirements and improve coordination
- Supported CRM activities and customer engagement initiatives within the mall
- Managed day-to-day coordination and reporting related to assigned marketing/CRM activities
Sr. Store Supervisor & Team Leader
Aldo Luxury Brand Company Apparel Group
05.2024 - 09.2025
- Responsibility
- Managed day-to-day store operations to ensure smooth and efficient functioning
- Handled customer interactions and provided personalized product recommendations based on customer requirements
- Monitored daily sales performance and worked towards achieving store targets
- Managed stock availability, replenishment and inventory-related activities
- Handled customer complaints and ensured timely resolution to maintain customer satisfaction
- Prepared and maintained daily sales reports and monitored key retail KPIs
- Supported store setup, merchandising and overall floor presentation
Sr. CCA Customer Care Associate
Aditya Birla Plant Fashion Company
07.2021 - 04.2024
- Responsibility.
- Delivered personalized customer service and assisted customers in selecting products according to their requirements.
- Maintained stock availability and supported inventory management activities.
- Monitored daily sales performance and worked towards achieving assigned targets.
- Maintained daily sales reports and tracked key KPIs & KRAs.
- Handled customer queries and complaints professionally to ensure customer satisfaction.
- Supported store operations, product replenishment and store setup.
- Assisted the team in achieving sales targets through effective customer engagement and upselling.
Sales Executive Floor Incharge
Levi's
10.2018 - 02.2021
- Responsibility.
- Assisted customers with product selection and delivered a high-quality shopping experience
- Handled sales across apparel, footwear and accessories
- Managed floor operations and ensured proper product presentation
- Maintained stock levels and supported replenishment activities
- Handled customer queries and resolved complaints professionally
- Monitored daily sales performance and worked towards achieving store targets
- Maintained daily sales reports and monitored KPIs & KRAs
- Supported store setup, merchandising and day-to-day operations
Education
College -
01.2025
Skills
Customer Relationship Management
Trend Analysis
Sales and Upselling
Product Knowledge
Personalized Customer Service
Visual Merchandising
Communication Skills
Store merchandising
Team development
Personal Information
- Date of Birth: 17.11.1999
- Gender: Male
- Nationality: Indian, Sikh
Timeline
As a Sr. Executive Marketing CRM Department
Pacific Development Corporation Ltd Mall Management
09.2025 - 09.2026
Sr. Store Supervisor & Team Leader
Aldo Luxury Brand Company Apparel Group
05.2024 - 09.2025
Sr. CCA Customer Care Associate
Aditya Birla Plant Fashion Company
07.2021 - 04.2024
Sales Executive Floor Incharge
Levi's
10.2018 - 02.2021