Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Manvendra Kumar

Manager:Retail Branch Banking
Patna

Summary

Motivated Bank Service Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offeringsthrough strong leadership and communication skills.Willingness to take on added responsibilities to meet team goals. Reliable employee seeking higher Managerial position.

Overview

14
14
years of professional experience
21
21
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Branch Operation Manager

Axis Bank ltd
Patna
01.2019 - Current
  • Monitoring daily activities and mentoring team productivity target.
  • Monitoring operational efficiencies and compliance checks
  • Loan sanction and disbursement
  • Complied with regulatory guidelines
  • Credit and loan sanction
  • Monitored areas for security issues and safety hazards.
  • Cash Management
  • Conduct smooth Branch Audit and Service quality

Assistant Branch Head

BANDHAN BANK
Motihari
04.2019 - 10.2019
  • Managed branch cash position with optimal limits on cash drawers and vault.
  • Managed day-to-day operations of [Type] branch.
  • Coached, trained and mentored [Type] team.
  • Complied with regulatory guidelines and requirements.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Personal Banker Authoriser

Hdfc Bank Ltd PBA
Patna
01.2016 - 01.2019


  • Maintained customer satisfaction with focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complain
  • Responded to customer requests for products, services and company information Recommended products to customers.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Enhanced accountability and responsibility for compliance by allocating tasks such as assessments monitoring and auditing.

Front Desk Officer

Axis Bank Ltd
Hajipur
01.2010 - 01.2016
  • Managing & monitoring sales operations, increasing sales growth and driving sales initiatives in order to achieve business goals
  • Identifying and pursuing business opportunities through portfolio assigned
  • Providing high quality services, resulting in guest delight & optimum resource utilization for maximum service .
  • Coordinating with the Customer Service Team to resolve concerns & complaints
  • Handled tasks and responsibilities for front office employees during periods of understaffing.

Education

10th -

St. Ignatius High School, BSEB
04.1998 - 05.1999

12th - Science

Karim City College, JIEC
04.1999 - 01.2001

B.Com - Finance

College of Commerce, MU University
04.1999 - 01.2007

PGDM - Finance & Marketing

DIMST, DSM University
04.1999 - 01.2010

Skills

    Ability to maintain long lasting client relationships

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Certification

Certification in Retail Marketing/ Supply chain Management

Additional Information

Certificate of Appreciation for CASA Deposit Builder and TPP product Revenue for April 21

Certificate of Appreciation for CASA Deposit Builder and TPP product Revenue for Jan 22


Timeline

Executive Certification in Fintech and Blockchain Block ChainFrom S.P.Jain Mumbai

01-2023

Risk Based Approach to AML

10-2022

Certification in Blockchain Beyond Basic

08-2022

Certified expert in Risk Based Approach in Aml

07-2022

Assistant Branch Head

BANDHAN BANK
04.2019 - 10.2019

Branch Operation Manager

Axis Bank ltd
01.2019 - Current

Personal Banker Authoriser

Hdfc Bank Ltd PBA
01.2016 - 01.2019

Certification in Retail Marketing/ Supply chain Management

03-2010

Front Desk Officer

Axis Bank Ltd
01.2010 - 01.2016

12th - Science

Karim City College, JIEC
04.1999 - 01.2001

B.Com - Finance

College of Commerce, MU University
04.1999 - 01.2007

PGDM - Finance & Marketing

DIMST, DSM University
04.1999 - 01.2010

10th -

St. Ignatius High School, BSEB
04.1998 - 05.1999

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Manvendra KumarManager:Retail Branch Banking