Manvendra Kumar
Manager:Retail Branch Banking
Patna
Summary
Motivated Bank Service Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offeringsthrough strong leadership and communication skills.Willingness to take on added responsibilities to meet team goals. Reliable employee seeking higher Managerial position.
Overview
14
14
years of professional experience
21
21
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Branch Operation Manager
Axis Bank ltd
Patna
01.2019 - Current
- Monitoring daily activities and mentoring team productivity target.
- Monitoring operational efficiencies and compliance checks
- Loan sanction and disbursement
- Complied with regulatory guidelines
- Credit and loan sanction
- Monitored areas for security issues and safety hazards.
- Cash Management
- Conduct smooth Branch Audit and Service quality
Assistant Branch Head
BANDHAN BANK
Motihari
04.2019 - 10.2019
- Managed branch cash position with optimal limits on cash drawers and vault.
- Managed day-to-day operations of [Type] branch.
- Coached, trained and mentored [Type] team.
- Complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Personal Banker Authoriser
Hdfc Bank Ltd PBA
Patna
01.2016 - 01.2019
- Maintained customer satisfaction with focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complain
- Responded to customer requests for products, services and company information Recommended products to customers.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments monitoring and auditing.
Front Desk Officer
Axis Bank Ltd
Hajipur
01.2010 - 01.2016
- Managing & monitoring sales operations, increasing sales growth and driving sales initiatives in order to achieve business goals
- Identifying and pursuing business opportunities through portfolio assigned
- Providing high quality services, resulting in guest delight & optimum resource utilization for maximum service .
- Coordinating with the Customer Service Team to resolve concerns & complaints
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
10th -
St. Ignatius High School, BSEB
04.1998 - 05.1999
12th - Science
Karim City College, JIEC
04.1999 - 01.2001
B.Com - Finance
College of Commerce, MU University
04.1999 - 01.2007
PGDM - Finance & Marketing
DIMST, DSM University
04.1999 - 01.2010
Skills
Ability to maintain long lasting client relationships
Ability to adapt to change in a fast growing franchise
Multi-tasking with crisis management capabilities
Strong Relationship Management skills
Strong Team Management skills
Complaint resolution
Relationship building and management
Business development expertise
Staff Management
Team Player
Relationship Management
Sales expertise
Certification
Certification in Retail Marketing/ Supply chain Management
Additional Information
Certificate of Appreciation for CASA Deposit Builder and TPP product Revenue for April 21
Certificate of Appreciation for CASA Deposit Builder and TPP product Revenue for Jan 22
Timeline
Executive Certification in Fintech and Blockchain Block ChainFrom S.P.Jain Mumbai
01-2023
Risk Based Approach to AML
10-2022
Certification in Blockchain Beyond Basic
08-2022
Certified expert in Risk Based Approach in Aml
07-2022
Assistant Branch Head
BANDHAN BANK
04.2019 - 10.2019
Branch Operation Manager
Axis Bank ltd
01.2019 - Current
Personal Banker Authoriser
Hdfc Bank Ltd PBA
01.2016 - 01.2019
Certification in Retail Marketing/ Supply chain Management
03-2010
Front Desk Officer
Axis Bank Ltd
01.2010 - 01.2016
12th - Science
Karim City College, JIEC
04.1999 - 01.2001
B.Com - Finance
College of Commerce, MU University
04.1999 - 01.2007
PGDM - Finance & Marketing
DIMST, DSM University
04.1999 - 01.2010
10th -
St. Ignatius High School, BSEB
04.1998 - 05.1999