MANVENDRA PRATAP SINGH CHauhan
Customer Support | Chat Support | Voice Process
Indore
Summary
Proactive and customer-focused support intermediate level professional with hands-on experience in communication, coordination, and client interaction. Skilled in managing inquiries, resolving issues, and maintaining a courteous tone across channels with the ability to adapt quickly in dynamic work environment.
Overview
4
4
years of professional experience
Work History
Business Operations Intern
Unschool
12.2023 - 12.2024
- Created reports summarising performance metrics and presented findings to senior management.
- Machine Learning using Python, Automation using Python, Building Website with Django, organised internal meetings with department heads to discuss operational goals.
- Coordinated training and meetings to share new knowledge and operational best practices.
Student Coordinator Assistant – EEE Department
Student Coordinator Assistant – EEE Department
08.2023 - 12.2023
- Supported faculty with student communication, scheduling, and coordination for academic tasks.
- Managed bulk email communications and helped streamline notices for 50+ students.
Debate Representative – Inter-College Competitions
VIT University
08.2020 - 07.2023
- Supported faculty with student communication, scheduling, and coordination for academic tasks.
- Managed bulk email communications and helped streamline notices for 50+ students.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute of Technology
Vellore, India 04.2001 -
Senior Secondary School -
Sri Chaitanya Junior Kalasala
Hyderabad, India07-2019
Secondary Education -
People's Public School
Bhopal, India 04.2001 -
Skills
Language: Fluent in English and Hindi
Communication: Verbal & Written Communication, Professional Email Etiquette, De-escalation
Technical Tools: CRM Software (Salesforce), Zendesk, MS Office, Live Chat Support
Typing Speed: Approx 50-70 WPM
Customer Support: Active Listening, Problem-Solving, Empathy, Conflict Resolution, Customer Retention, Product Knowledge
Availability: 6-8 hours per day (including weekends if needed)
Efficiency: Time Management, Multitasking, Data Entry Accuracy
Timeline
Business Operations Intern
Unschool
12.2023 - 12.2024
Student Coordinator Assistant – EEE Department
Student Coordinator Assistant – EEE Department
08.2023 - 12.2023
Debate Representative – Inter-College Competitions
VIT University
08.2020 - 07.2023
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute of Technology
04.2001 -
Secondary Education -
People's Public School
04.2001 -
Senior Secondary School -
Sri Chaitanya Junior Kalasala