MANVENDRA KUMAR SINGH

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Maintained customer satisfaction with forward-thinking strategies focused onaddressing

customer needs and resolving concerns. Provided primary customer support to internal and external customers. Leveraged sales

expertise to promote products and capitalized on upsellopportunities. Responded to customer requests for products, services and companyinformation. Communicated with vendors regarding backorder availability, futureinventory and

special orders. Collected customer feedback and made process changes to exceedcustomer

satisfaction goals. Offered advice and assistance to customers, paying attention to specialneeds or wants. Recommended products to customers, thoroughly explaining details. Managed timely

and effective replacement of damaged or missing products.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Established and maintained positive relationships with vendors to determine product availability and quality.