Manvendra Singh Panwar
Beawar
Summary
Dynamic team leader with a proven track record at Teleperformance, excelling in KPI development and strategic planning. Adept at fostering collaboration and enhancing customer satisfaction through innovative problem-solving. Recognized for mentoring teams to achieve organizational goals while implementing effective process improvements, resulting in increased efficiency and reduced support calls.
Overview
8
8
years of professional experience
Work History
Team Leader
Teleperformance
Jaipur
07.2018 - 05.2024
- Evaluated team effectiveness by developing and monitoring key performance indicators (KPIs).
- Conducted meetings to discuss targets, strategies, and resolve issues collaboratively.
- Set clear team goals aligned with organizational objectives, tracking progress consistently.
- Identified effective strategies through analysis of KPIs for continuous improvement.
- Provided training and support, fostering a motivated team environment focused on objectives.
- Utilized strong problem-solving skills to address conflicts efficiently.
- Implemented changes based on customer service survey reviews to enhance satisfaction ratings.
- Oversaw workload management to ensure fair task distribution and prevent burnout.
- Identified opportunities for process improvements to decrease in support calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Associate Analyst
Fusion Business Solution
Udaipur
08.2017 - 07.2018
- Monitored loan portfolio performance to identify and mitigate potential risks.
- Reviewed loan applications to assess creditworthiness, risk, and eligibility for approval.
- Evaluated applicant financial status and property assessments to determine loan feasibility.
- Underwrote renewals by analyzing premium and claims history alongside company financial condition.
- Conducted thorough risk assessments on loan applications utilizing detailed financial analysis.
- Developed relationships with external partners, including insurance agents and appraisers.
- Performed periodic reviews of existing loans to ensure compliance with established policies.
- Ensured all underwriting activities adhered to company policies and external regulations.
Research Analyst
Arcgate
Udaipur
07.2016 - 08.2017
- Summarized raw data and analyses and made recommendations based on findings.
- Analyzed market trends and identified potential business opportunities.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Utilized a variety of tools such as Excel spreadsheets and databases for effective data manipulation and analysis.
Education
Bachelor of Arts - History, Sociology, Political Science
Maharshi Dayanand Saraswati University (MDSU)
Ajmer01-2023
Diploma - Civil Engineering
Satyam Institute of Technology (BTER)
Beawar01-2015
Senior Secondary Education (RBSE) - Science/Maths
K.D. Jain Sr. Sec. School, Beawar
Beawar01-2013
Secondary Education (RBSE) -
Adarsh Vidhya Mandir Sec. School
Beawar01-2010
Skills
- Team leadership and supervision
- Customer service and support
- Strategic planning and analysis
- Problem solving and analytical thinking
- Coaching and mentoring
- Constructive feedback delivery
- Call center operations management
- Client communication and engagement
- KPI development and reporting
Languages
Hindi
First Language
English
Proficient (C2)
C2
python
Advanced (C1)
C1
Timeline
Team Leader
Teleperformance
07.2018 - 05.2024
Associate Analyst
Fusion Business Solution
08.2017 - 07.2018
Research Analyst
Arcgate
07.2016 - 08.2017
Bachelor of Arts - History, Sociology, Political Science
Maharshi Dayanand Saraswati University (MDSU)
Diploma - Civil Engineering
Satyam Institute of Technology (BTER)
Senior Secondary Education (RBSE) - Science/Maths
K.D. Jain Sr. Sec. School, Beawar
Secondary Education (RBSE) -
Adarsh Vidhya Mandir Sec. School
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