Nitin Rawat
Dehradun
Summary
With 10 years of experience in housekeeping management, I offer a deep understanding of maintaining high standards and leading teams to success. I excel in training and developing staff, streamlining operations, and ensuring exceptional cleanliness and guest satisfaction. My hands-on approach and commitment to excellence have consistently improved efficiency and service quality. I am enthusiastic about bringing my extensive experience and passion to a new team, where I can drive continuous improvement and contribute to a superior guest experience.
Overview
12
12
years of professional experience
Work History
Team Manager - Housekeeping & Experience
Six Senses Vana
Dehradun
01.2023 - Current
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure.
- Creating and managing work schedules.
- Planning for peak periods and special events.
- Lead and supervise a team of housekeeping staff, providing direction and support to ensure high standards of cleanliness and service and perform regular inspections of guest rooms and public areas
- Manage departmental budgets, including forecasting and controlling expenditures for supplies and labour. Monitor financial performance and implement cost-saving measures where appropriate.
- Address and resolve any issues or complaints related to housekeeping services promptly and effectively.
- Preparing and maintaining records and reports on housekeeping activities and reporting to senior management on departmental performance.
- Preparing and record keeping of training schedules for the team along with team Wellness activities.
Team Leader - Housekeeping & Experience
Vana
Dehradun
09.2018 - 12.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintenance of Standard Operating Procedures for all aspects of Housekeeping management.
- Conduct regular inspections to ensure rooms and public areas meet cleanliness and safety standards.
- Address and resolve any guest complaints related to housekeeping services.
- Oversee daily housekeeping operations and manage a team of housekeeping staff.
- Provide training, guidance, and performance evaluations for team members.
- Develop and execute plans for improving team productivity and service quality.
- Ensure adherence to health and safety regulations, including proper handling and storage of cleaning chemicals.
Team Coordinator - Housekeeping & Experience
Vana
Dehradun
09.2017 - 08.2018
- Responsible for planning of service requirement of the department
- Responsible for admin work (L&F,
- Worked as a member of the grooming committee of the Retreat
- Met with team prior to each shift to deliver updates on scheduling and production and answer questions from employees.
Team Member - Housekeeping & Experience
Vana
Dehradun
02.2016 - 08.2017
- Worked as a housekeeping room attendant and Housekeeping control desk attendant.
- Clean and sanitize guest rooms, including making beds, dusting surfaces, and vacuuming carpets and restock guest rooms with necessary supplies.
- Adhere to hotel policies and procedures, including those related to cleanliness and guest interactions.
Guest Service Associate - Housekeeping
Jaypee Residency Manor
Mussorie
09.2015 - 01.2016
- Provide customer service by interacting with guests in a friendly and professional manner.
Guest Service Assistant - Housekeeping
Jaypee Residency Manor
Mussorie
09.2014 - 08.2015
- Worked as a Housekeeping Room attendant.
Industrial Trainee
Jaypee Residency Manor
Mussoorie
12.2012 - 04.2013
- Communicated with multidisciplinary team to learn and develop practical skills.
Education
MBA - Human Resource Management
Sikkim Manipal University
07-2016
Bachelor of Science - Hotel Management
Chandigarh Institute of Hotel Management
Chandigarh06-2014
Skills
- Problem-solving & People Handling
- MS Office
- Material management system
- Employee management system
- Property management system
- Budgeting, Forecasting & Consumption
- Operational Excellence
- Workflow & Workforce Planning
- Vendor Management
- Train The Trainer certified
References
- Mr. Jitendra Rawat, Executive Housekeeper, Six Senses Vana
- Mr. Saranpreet Singh Suri, Retreat Director, Six Senses Vana
Timeline
Team Manager - Housekeeping & Experience
Six Senses Vana
01.2023 - Current
Team Leader - Housekeeping & Experience
Vana
09.2018 - 12.2022
Team Coordinator - Housekeeping & Experience
Vana
09.2017 - 08.2018
Team Member - Housekeeping & Experience
Vana
02.2016 - 08.2017
Guest Service Associate - Housekeeping
Jaypee Residency Manor
09.2015 - 01.2016
Guest Service Assistant - Housekeeping
Jaypee Residency Manor
09.2014 - 08.2015
Industrial Trainee
Jaypee Residency Manor
12.2012 - 04.2013
MBA - Human Resource Management
Sikkim Manipal University
Bachelor of Science - Hotel Management
Chandigarh Institute of Hotel Management
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