MANVI DAS

DELHI

Summary

Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

Overview

years of professional experience

Work History

Call Center Executive

STASHFIN

DELHI

10.2021 - Current

Responded to customer inquiries, complaints and requests in a timely manner.
Provided quality customer service via telephone, email and chat.
Assisted customers with product selection and troubleshooting issues.
Resolved customer complaints quickly and efficiently.
Performed administrative duties such as data entry, filing and document preparation.
Analyzed customer feedback data to identify areas of improvement within the department.

Education

High School Diploma -

RSKV PALAM VIHAR

PALAM VIHAR

Skills

CRM Software
Call handling
Quality control optimization

Information tracking
Call Monitoring

Languages

English

First Language

Hindi

Proficient (C2)

Bengali