MANVI JAIN
Service Manager Key Accounts
Mumbai
Summary
Self-directed and ambitious banking professional with over 5 years of experience in the Banking industry, seeking a new challenging position in a reputable organization to expand my learnings, knowledge and skills while making a significant contribution to the success of the company.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Key Accounts Service Manager
AU Small Finance Bank
Mumbai
03.2022 - Current
- Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
- Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
- Improving customer service experience, create engaged customers and facilitate organic growth
- Taking ownership of customers issues and following problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Maintain an orderly workflow according to priorities
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Manager-Business Management
HSBC India
Mumbai
08.2021 - 03.2022
- Manage Monthly and quarterly MI submission for G&E register and reconciliation summary
- Responsible for DBIRO and ISR related activities to perform Clear desk checks, Head count validation for role risk and training risk alignment, EUC review
- Responsible to create head count approval request on WMS-Hat tool as per the guidance received from business
- Responsible for PAN SSV driving activities for HR, Compliance, LGA, Regulatory adults
- Manage Physical Access Management and outsourcing governance management
- Manage Regulatory Circulars by timely disseminating the same to all the business
- Responsible for BCP coordination and management.
Branch Service Partner
YES Bank Ltd
Mumbai
07.2018 - 04.2021
- Managing branch operations like processing and settlement of financial and Non-Financial transactions
- Authorize all transactions posted by teller or other operational staff and ensure timely and error free transactions
- To Co-ordinate the audit of the branch
- Ensuring service excellence to enhance portfolio, control retention and better cross sell
- Broad spectrum knowledge of banking products and their processes
- Responsible for monitoring business, compliance, and operations
- Focusing on monthly goal sheet parameters.
- Gathered and reviewed customer feedback to improve operations.
Senior Officer
ICICI Bank Ltd
Mumbai
07.2016 - 11.2017
- Working in Repayments Departments under ECS and NACH Mandates
- Registration of ECS and NACH mandate registered in NPCI
- Curing of NACH Mandates for rejection cases
- Maintaining the MIS Reports for NACH uploaded in Montran System
- Relodge of NACH mandate for banker rejection cases
- Indexing and filing rejected NACH mandate
- Tracking and Sending ECS Mandates for rejected NACH Mandate.
Education
Masters in Commerce - Business Management
Mithibai College
Mumbai 06.2017 - 06.2020
Post Graduate Diploma - Banking And Financial Management
NMIMS Global Access School of Continuing Education
Mumbai 07.2016 - 06.2018
Bachelor’s in Commerce (Hons) - Commerce
IIS University, International College For Girls
Jaipur 07.2012 - 05.2015
Additional Information
- Advance Diploma in Banking Insurance and Equity Services - IIS Univesity (2012-2015)
- Post Graduate Diploma in Banking Operations - NIIT (2016)
Accomplishments
- Achieved the target for General Insurance Business for Reliance General Insurance in synergy with Yes Bank in 2020
- Achieved Outstanding Contribution appreciation for Banca Business (Life Insurance) in synergy with Yes Bank
- Appreciated on Customer Service at multiple stages while Serving tenure in Yes Bank
Cocurricular and Extra Curricular
- NSS Volunteer in various social activities like cleanliness drives, educating kids, and tree plantation in College .
- Volunteer - Disabled Service Association
- Participated in Various Inter- School and Inter College Cultural Activities such as Dance and Singing
- Keen interest in listening to music, travelling and adventure sports
Timeline
Key Accounts Service Manager
AU Small Finance Bank
03.2022 - Current
Assistant Manager-Business Management
HSBC India
08.2021 - 03.2022
Branch Service Partner
YES Bank Ltd
07.2018 - 04.2021
Masters in Commerce - Business Management
Mithibai College
06.2017 - 06.2020
Senior Officer
ICICI Bank Ltd
07.2016 - 11.2017
Post Graduate Diploma - Banking And Financial Management
NMIMS Global Access School of Continuing Education
07.2016 - 06.2018
Bachelor’s in Commerce (Hons) - Commerce
IIS University, International College For Girls
07.2012 - 05.2015