Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Manvi Juneja

New Delhi

Summary

Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Analyst

Collegedunia Pvt Ltd
07.2022 - Current
  • Managed and maintained large datasets within organizational platforms, ensuring 100% data accuracy and compliance with company policies
  • Collected, analyzed, and interpreted operational data to identify key trends, process inefficiencies, and opportunities for optimization, improving efficiency by 30%
  • Developed and automated data workflows using analytical tools like Excel, Google Sheets, and in-house LMS, reducing manual errors and increasing data processing speed by 40%
  • Generated real-time and ad-hoc reports to track operational performance, providing leadership with actionable insights to enhance decision-making
  • Drove lead generation strategies to maximize revenue for multiple college clients, achieving 70% growth in conversions while optimizing budget utilization
  • Managed lead generation campaigns with a focus on minimizing CPL (Cost Per Lead) and maximizing conversion rates, resulting in a 70% increase in ROI
  • Worked on CRM platforms such as Salesforce, NPF, Extraaedge, and LMS to streamline data handling, improve visualization, and enhance tracking of lead performance
  • On-boarded and trained new employees on best practices, tools, and operational processes, reducing on-boarding time by 20%
  • Acted as a liaison between operations and business teams, ensuring seamless communication and problem resolution to enhance operational effectiveness

Team Member

FIS Global Solutions
09.2020 - 03.2022
  • Processed a high volume of customer inquiries related to GreenDot products and services, achieving an 80% resolution rate and improving customer satisfaction
  • Created real-time dashboards for Merchant POS, enabling faster issue identification and reducing service resolution time by 40%
  • Analyzed zonal trends to optimize data allocation and resource distribution, enhancing operational efficiency by 50%
  • Increased the demand side sales and streamlined daily operations
  • Handled critical customer escalations & delivered month-on-month customer experience targets
  • Communicated with cross-functional teams to identify key improvement areas, implementing strategies that improved SLA compliance
  • Managed Salesforce CRM to track trends, enhance data accuracy, and maintain high service quality, leading to a 50% improvement in response time

Education

Bachelor in Arts -

University of Delhi
New Delhi
01.2020

Skills

  • Customer Experience (CX)
  • Operations Management
  • Data Analysis & Interpretation
  • Data Accuracy & Compliance
  • Trend Analysis & Forecasting
  • Workflow Automation
  • Revenue Growth Strategies
  • Power BI
  • Microsoft Excel
  • Google Sheets
  • Tableau
  • Python
  • Reporting skills
  • Operational efficiency
  • Workflow optimization

Certification

  • Post Graduate Program in Data Science & Business Analytics - Great Lakes & UT Austin
  • Data Visualization with Tableau - Udemy

Timeline

Operations Analyst

Collegedunia Pvt Ltd
07.2022 - Current

Team Member

FIS Global Solutions
09.2020 - 03.2022

Bachelor in Arts -

University of Delhi

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Manvi Juneja